Contact Centre Developer

This position provides experienced level consulting and is responsible for ensuring that call center system features are maintained to support the business efficiently. The primary role of this position develops and deploys Amazon Connect Services including IVR solutions to lead customer interactions and payment processing. The successful candidate will collaborate with various business partners along with technical teams to ensure business improvements are completed to customer satisfaction. Supporting Amazon Connect, a deep understanding of telephony development is required to ensure we continually improve customer experience.

Required Qualifications:

• Bachelor's Degree in Computer Science, Engineering or equivalent work experience in the field of Contact Center deployment and support.

Preferred Qualifications:

• 7+ years of overall experience in Contact Center environments, to include a minimum of 4+ years of enterprise, full-life cycle development.
• 2+ years project experience architecting, building, and supporting cloud-based Contact Centre solutions.
• Experience with developing solutions using Amazon Connect, IAM, Lex, Kinesis, Lambda and other AWS Machine Learning services would be a desirable asset.
• Experience with software development using one or more development or scripting languages (e.g. Java, Python, Node.js, PowerShell, C#)
• Experience with Cloud Computing platforms and services (e.g. Amazon AWS Connect, Amazon Lex, IAM, CloudFormation, API Gateway)
• Experience with serverless computing and web platforms such as LAMBDA, Node.js, REACT
• Experience and expertise building secure integrations across CRM, WFM and other related contact center solutions.
• Proven experience with troubleshooting tools CloudWatch and Splunk.

Other Skills/Qualifications:

• Understanding of the software development lifecycle and concepts such as agile, SCRUM.
• Excellent interpersonal and organizational skills, ability to handle diverse situations, multiple initiatives and constantly evolving priorities.
• Demonstrated skills in leadership, communication, mentorship, analysis, troubleshooting and problem-solving.
• Self-starter with deep work experience with secure production implementations on public cloud providers within large enterprises.