Construction Project Coordinator

The Alberta New Home Warranty Program Group of Companies (ANHWP Group) is Alberta’s most experienced and trusted new home warranty provider and educator for homebuilders. As Alberta’s leader in new home warranty products and services for over 50 years, we continue to raise the bar to meet the needs of homeowners and our Builder Members.

This position resides with The New Home Warranty Insurance (Canada) Corporation (NHWICC) and works alongside the Alberta New Home Warranty Program (ANHWP) and the Professional Home Builders Institute of Alberta (PHBI).

Accountable for:

Reporting to the Senior Project Manager, this position will manage files in accordance with policies and procedures established by the Claims Resolution Project Management department.

The Construction Project Coordinator provides an integral service and technical resource for NHWICC by ensuring professional communication with all Homeowners, subcontractors, and consultants to ensure scope of work is being followed as per quoting process and to ensure accurate timelines and project budgets are achieved.

Work location:

This position is located in Edmonton.

Responsibilities:

• Prepare/acquire accurate quotations, job costing, and estimates.
• Provide technical explanations and feedback to Homeowners and consultants.
• Quality control of construction and remediation standards.
• Project safety.
• Ensure efficient communication at all stages of the project with Homeowners, consultants, and internal management.
• Ensure on-time project completion.
• Act as external liaison between NHWICC, Builder Members, and Homeowners (some travel may be required).
• Collaborate with Claims Resolution Senior Project Manager on cost analysis, reporting, and follow-up of active CR claims.
• Support claims department in reporting and analysis to drive understanding and improvements.
• Support process improvement projects.
• Provide enhanced communications between NHWICC, Builder Members, and homeowners related to claims activities, progress, and policies and procedures.
• Assist in dispute resolution between the Homeowner and the contractor.
• Manage and action claims files to ensure timelines and strategic goals are met, bringing closure to all actionable issues as identified in the claims assessment report and completing file closure on budget.
• Liaise between the organization, Builder Members, and Homeowner, including follow-ups and action plans related to CR files; ensuring that file information is up to date and complete and Salesforce is updated.
• Support the Claims Resolution Senior Project Manager with cost analysis, reporting, and follow-up of active claims sent to Claims Resolution.
• Execute cost recovery processes and procedures.
• Review the Home and issues related to the claim, inspect and verify repairs are appropriate to resolve the claim issue, and provide written reports.
• Act as a source of technical expertise within the organization and affiliated entities.
• Attend industry-related functions.
• Provide direction and motivation to trades in order to overcome obstacles and reach project objectives within time limits and budgetary constraints.
• Ensure project administrative tasks are completed and supervise required documentation associated with allocated projects.
• Review, check, and sign off project invoices.
• Support process improvement projects.

Skills and Experience:

• 2+ years’ experience managing construction projects in home building or restoration.
• Experience working with engineers, consultants, trades, homeowners, and builders.
• Experience managing supply chain/vendor management.
• Understanding of regulatory and legislative requirements relating to the industry.

Knowledge:

• Strong knowledge of residential home building construction techniques with a focus on Building Envelope practices.
• Technically proficient in the latest construction techniques.
• Project Management of residential construction and restoration.
• Experience with estimating software Xactimate (Level 1).
• Knowledge of Alberta’s New Home warranty policy and/or insurance products and services.

Customer Influence (education, training, selling, service):

• Highly credible with customers.
• Skilled in sales and negotiation.
• Exceptional customer service skills.
• Ability to build and maintain sustainable customer relationships.
• Strong network of contacts within the industry.

Communication (verbal, written, interpersonal):

• Excellent verbal and written communication skills – communication must be clear and concise.
• Solid interpersonal skills with the ability to relate to all stakeholders.

Why you should join us:

The Alberta New Home Warranty Program Group of Companies offers challenging and meaningful work, a positive work environment with amazing colleagues. Our benefit package includes:

• Hybrid/remote work structure.
• Annual short-term incentive pay (bonus program).
• Paid sick time, flex days, and paid time to volunteer.
• Medical, dental, and vision benefits.
• Annual Health or Personal Spending Account.
• Pension plan (RPP company matching).
• On-the-job training.
• Company events.
• Progressive corporate culture that supports our greatest assets – our people.