Concierge

Founded in 1988, and headquartered in Toronto, Tricon Residential is one of North America’s preeminent rental housing providers.

Tricon was one of the first movers to enter Toronto’s purpose-built rental apartment sector with scale in 2016 and is developing the highest quality multi-family portfolio in North America’s fastest growing city. Tricon is the leader and most active developer in the marketplace with a 6,000+ pipeline of new units. At Tricon, we are reimagining rental living – Tricon properties are concentrated in prime downtown Toronto locations, and are defined by design excellence, signature resort-quality amenities, exceptional customer service, and lifestyle programming that fosters connections and builds community. To learn more, please visit: Tricon Residential Toronto

Job Description

The Concierge will develop meaningful relationships, anticipating resident requests. You will be familiar with the community, and act as an expert for queries related to directions, nearby businesses, community services, transportation and travel arrangements, tour and event tickets, restaurant reservations, spa appointments, shopping, sports events, cultural activities, medical care, etc.

Essential Duties and Responsibilities:

Customer Service

• Promote a strong sense of community by maintaining an overall focus on enhancing the resident experience.
• Professionally and courteously handle all inquiries, feedback, complaints, or concerns from residents.
• Act with integrity and demonstrate support for our core values.
• Serve as the primary point of contact for all site emails, ensuring timely acknowledgment and forwarding them to the appropriate team member for action.
• Help create and deliver building and entry notices to residents when unit entry or building disruptions are necessary.
• Provide administrative support to the management team, including maintaining updated resident records, managing parking information, scheduling move-out inspections, processing payments, and completing building deficiency reports.
• Ensure the property is consistently maintained to the highest standards, always remaining in excellent condition.
• Assist in the coordination of resident events, ensuring amenity spaces are properly set up and restored to their original condition afterward.
• Support the management team in organizing move-ins and move-outs by coordinating elevator bookings and assisting with the facilitation of inspections.

Resident Relations

• Anticipate service requests by developing meaningful relationships with the residents, identifying their preferences, ensuring issues are avoided and delivering on requests.
• Maintain a high standard of personal hygiene and professional appearance as all team members are a visual representation of the community.
• Maintain resident privacy, and the organization's reputation by maintaining integrity.
• Continually seek ways to promote, improve and/or expand services, by listening to resident feedback and making recommendations to leadership.
• Support a positive, professional, customer-centric environment in the building while interacting with residents, vendors, and team members.
• Promote Parcel Pending service.
• Act as first contact and safeguarding of the main entry point of the property through controlling access to building, monitoring CCTV systems, and dealing with emergency personnel.

Qualifications:

• Possess exceptional communication, interpersonal and relationship skills.
• High degree of initiative, agility, creativity and flexibility.
• Highly self-motivated and able to work independently.
• Ability to work with a diverse group of people with varying interests, while being culturally aware.
• Strong command of English language, both written and verbal.
• Prior concierge experience is an asset.

Minimum Requirements:

• 2+ years of experience in the hospitality industry.
• Possess exceptional communication, interpersonal and relationship skills.
• High degree of initiative, agility, creativity and flexibility.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, including:

• Frequently required to sit, talk, and hear.
• Regularly required to stand and move; use hands to grasp, squeeze, finger, handle, and feel; reach, push, and pull with hands and arms; twist; reach overhead; stoop, kneel, squat, bend, and crouch.
• Regularly required to climb and descend stairs and ladders.
• Regularly lift, carry, and move up to 50 pounds.
• Vision abilities required by this job include close vision, distance vision, and depth perception.
• If driving a company-provided vehicle: coordinate hands and feet, incorporating vision and hearing, to drive safely.

We are committed to fostering an inclusive and accessible recruitment process. If you require accommodations at any stage of the hiring process, please let us know, and we will work with you to meet your needs.