Concierge

Overview

At RPM, we’re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today.

The Position: The Concierge provides excellent customer services to all residents, prospective residents, guests, and vendors. The Concierge is the face of the property and promotes a sense of community while organizing, coordinating, and implementing various resident services and programs.

Responsibilities

• Welcoming residents, prospective residents, after hours package pickup, addressing resident inquiries and concerns, updating communication logs on active buildings.
• Provide resources to our customers and an open and welcoming environment for our residents, customers, vendors, and neighbors.
• Acquire a broad knowledge of the community and the surrounding area.
• Marketing the property.
• Maintain positive relationships with the residents to ensure that communication between residents and community representative is open and effective.
• Assist with resident events and initiatives.
• Social Media posting, Blogging, and Internet Presence.
• Work as part of the site team to ensure that each event is a sociable and pleasurable environment.
• Ensure that the Community Amenities area has proper inventory.
• Proactive communication with the Management for issues or concerns.
• Maintain work area to an appropriate level of presentation.

Qualifications

Education & Experience:

• Ability to work a flexible schedule, including evenings and weekends.
• Excellent follow up skills via email and phone.
• Yardi experience a plus.
• Experience with Microsoft Office Suite including Word and Excel.

Physical Requirements:

• May be required to sit or stand for extended periods of time.
• Must be able to read documents, computer screens and data.
• Must be able to hear and understand verbal communications in person and over the phone or computer.
• May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds.
• Must be able to operate a computer, keyboard, mouse and other office equipment.

Work Environment:

• The office is an open setting which may include bright lights, constant noises and distractions.

Company Information

Join RPM Living and experience exceptional benefits designed to enhance your life.

• Weekly pay for all associates working onsite at an apartment community.
• Comprehensive healthcare coverage available for all full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance.
• 401(k) with robust company match.
• Opportunities for professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG).
• Paid time off plus floating holidays and volunteer days.
• Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts).

Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires, and possession of a valid driver's license.

RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster.

RPM Living is an Equal Opportunity Employer.

Compensation

The anticipated pay range for this position is $23-$25 per hour plus bonuses and a generous benefit plan.