Concierge

Let us welcome you home at The Edward in Calgary, AB.

Optima Living operates Independent Living, Assisted Living, Supportive Living and Memory Care communities in Alberta and British Columbia. Our communities are among the best places to live in Western Canada.

Our Vision: For every person to feel at home.

This is truly supported by our credo. “Let us welcome you home.” All of us here feel it is an honour to work with our residents and we advocate a resident-centered approach where the Resident, is the focus of all our endeavours.

As the first point of contact, the Concierge plays a valuable role and is responsible for ensuring exceptional service through greeting residents, staff, and visitors, as well as providing general administrative support.

Responsibilities

1. Provide a friendly and approachable image as the first point of contact
2. Maintain a welcoming environment for residents, staff, and visitors
3. Build relationships with residents, staff, and visitors while using compassion in difficult situations
4. Manage incoming calls and transfer to appropriate individuals
5. Maintain resident services and identify areas for improvement
6. Respond to resident inquiries promptly
7. Assist with coordination of move-ins
8. Operate and maintain office equipment
9. Provide general administrative support, including documentation, mail/courier, and office supply inventory
10. Perform other duties as assigned to support operational requirements

Qualifications and Experience

1. One (1) year experience as a Concierge or in a similar role is preferred
2. Completion of a post-secondary administration program is an asset
3. Experience in a residential care setting is an asset
4. Demonstrated excellent client service skills
5. Superior interpersonal skills to interact with residents, staff, and visitors
6. Excellent written and oral communication skills, demonstrating strong attention to detail and accuracy
7. Strong sense of ethics and the ability to handle sensitive information with tact and discretion
8. Exceptional organizational skills with the ability to handle multiple tasks and priorities
9. Strong problem-solving and analytical skills
10. Strong computer literacy, including effective working skills with Microsoft Suite
11. Ability to work independently and in a team setting
12. Experience working in a fast-paced environment
13. Must possess a valid Driver's License.

Conditions of Employment

1. Clear Police Information Check
2. Clear Vulnerable Sector Check