Computer Help Desk Supervisor

Spring Financial Inc. is looking for a Computer Help Desk Supervisor to join our team.

Founded in 2014, Spring Financial has spent the last 10 years simplifying the lending process for millions of Canadians providing a wide range of solutions to effectively manage various financial circumstances. In the process, we've become the largest fintech loan originator in the country with over 80,000 monthly applicants. Today, Spring offers personal lending, credit building, mortgages & savings products, and a growing range of financial services.

Company's address and job location: 555 Burrard Street, suite 600, Vancouver, BC V7X 1M8

What we offer:

• Full-time position as a Computer Help Desk Supervisor (40 hours per week);
• Compensation: $72,500 annually (approximately $34.86 per hour);
• Extended health benefits.

Job responsibilities include:

• Supervise a team of technical support workers, train new employees to ensure effective team performance;
• Provide front-line assistance to users through phone, email, or chat, addressing hardware and software issues;
• Diagnose and resolve technical problems, as well as configure and maintain operating systems, software applications, and hardware;
• Refer to technical documentation to research and implement solutions, and conduct training sessions while creating user-friendly guides for common issues;
• Offer support for business systems, networks, and internet services, collaborating with other IT teams to resolve complex technical problems;
• Maintain and organize a log of problems and solutions for use by other technical support personnel;
• Contribute to the redesign and improvement of applications and other software systems;
• Conduct performance reviews and handle employee's development.

Requirements for the position:

Experience: at least 2-3 years as a User Support Technician/Help Desk Agent. Experience as a Help Desk Supervisor would be an asset.

Education: 2-3 years of college program or bachelor's degree;

Language: strong proficiency in English, with excellent written and verbal communication abilities;

Technical skills:

• Proficiency in troubleshooting issues, installing software, managing system settings, and resolving errors;
• Familiarity with industry-specific software applications and troubleshooting common issues;
• Ability to diagnose and resolve hardware issues, including memory, storage, and peripheral problems;
• Familiarity with driver installations, and troubleshooting peripherals like scanners, keyboards;
• Ability to diagnose hardware failures using built-in tools or third-party utilities.