Computer Field Service Technician

Job Description

Computer Hardware Technician

AM / PM Service is a leader of Point-of-Sale Technology and Services operating for over 35 years. Proudly supporting local businesses in all communities, AM / PM is one of North America’s largest POS Dealer employing over 225 customer service driven team members coast to coast. Partnered with some of the industries most trusted & recognizable brands, AM / PM is seeking amazing individuals to join our team today! To learn more about AM / PM visit:

Position Summary

The Computer Hardware Technician will work with our industries most reputable brands. This role will expose you to a wide range of POS products, ATMs and merchant devices offering an incredible learning opportunity while working with customers from many different retail sectors. The successful candidate should be a service centric, self-motivated and technically savvy individual. The candidate must have a valid driver's license & own a reliable vehicle. This position requires regular on-call shift work as well as afterhours & weekend availability.

Main Responsibilities

• Provide outstanding customer service
• Provide swift break/fix resolutions on a variety of POS equipment, peripherals, PCs & networking devices & Automatic Teller Machines (ATMs)
• Execute install, moves, adds, changes (IMAC) projects
• Follow and maintain AM / PM’s work order processes
• Maintain accurate service stock levels
• Adhere to all Service Level Agreements
• Execute tactful & professional communication

Qualifications

• A+ Certification is an asset
• ATM, Self-Check Out & POS experience is an asset
• Possess incredible customer service & communication skills
• Amazing problem solver
• Technically & mechanically savvy
• Incredibly resourceful
• Meticulous record keeper
• Valid driver’s license and a reliable vehicle
• On-site service is required
• Citizen/permanent resident status

The successful candidate will be required to complete a background check prior to commencing work.