Community Support Worker III Complex Needs

Job Description

The field of human services provides meaningful work. What you do has a purpose, and you know it directly impacts and contributes to an individual’s well-being while supporting the development of more inclusive communities that benefit everyone.

Calgary Alternative Support Services (CASS) recognizes that the people we employ are our single greatest asset. We endeavor to recruit and mentor human service professionals with talent and commitment to disability advocacy and community engagement.

We have one (1) permanent full-time position working 32.5 hours per week of direct client support. Support schedule will be working from Monday to Friday, 0900 to 1530.

This posting will close on April 07, 2025.

Program Summary

The Calgary Alternative Poss-Abilities (CAPA) program supports a strengths-based, client-directed approach to service. We endeavor to assist adults by providing support and advocacy with systems navigation and access, development of community connections, and personal empowerment.

Job Summary

The Community Support Worker III (CSW3) is an essential role to the service Calgary Alternative Support Services Inc. (CASS) provides to clients. This role supports clients presenting with complex needs to build a strong sense of empowerment; the ability to make positive decisions and help establish themselves as a part of their community; and provide development and stability in our client’s daily activities.

This role is responsible for establishing professional boundaries with the client; providing guidance to the client regarding emotional support, daily living skills, and engaging with community resources based on the goals laid out in their Individual Support Plan (ISP).

The CSW3 also provides quality supports to ensure that program content and delivery processes conform to a high ethical standard, exemplary standards of practice, the Mission, Vision, and Mandate of the Agency and the requirements of funding contracts.

The CSW3 ensures models of support are developed and provided to clients utilizing best practices and individualized planning while unitizing a harm reduction approach to promote independence.

Key Responsibilities To

Client

1. Establish respectful and professional boundaries while developing positive working relationships with clients;
2. Assist clients in the progression and monitoring of goals and objectives indicated in their Individual Support Plan (ISP);
3. Support individuals in specifically identified areas to live independently or increase independence in the community. This may include daily living skills, community inclusion, recreation & leisure activities, and management of health-related matters as directed by the client coordinator;
4. Ensure client preferences are reached to the fullest extent possible;
5. Establish and maintain a positive professional working relationship with client guardians and other client supports where applicable;
6. Support relationships between clients, their support network and other community members;
7. Research community resources that can help support the client’s current desires and needs.

Agency

1. Understand and adhere to CASS Policies & Procedures and program specific expectations as defined in program Operations Manuals;
2. Responsible for checking email communications at the beginning of every shift;
3. Complete client and agency specific paperwork in a timely fashion. This includes, but is not limited to, the submission of: Monthly timesheets, Monthly expenses, Client Monthly Summaries, Hazard Reports, Staff Incident & Near Miss Reports, Client Incident Reports;
4. Actively participate in the CASS Health & Safety program, and adhere to Health & Safety policies in accordance to CASS policy & procedures and Alberta OHS legislation;
5. Maintain valid certification in all core training/employment requirements, and any additional training as assigned based on client support needs;
6. Work closely with the Coordinator/designate and team; provide regular updates regarding any changes/concerns pertaining to the supported clients.

Culture

1. Model and demonstrate CASS values in all interactions with clients, staff and community;
2. Demonstrate respect and collaboration with all internal and external stakeholders;
3. Demonstrate an ability and willingness to give and receive honest, balanced feedback;
4. Conduct duties in a fair, ethical, transparent manner with honesty and integrity in accordance and familiarity with CASS Policies and Procedures, Code of Ethics for Rehabilitation Professionals and other applicable professional bodies;
5. Embody the core values of CASS.

Education Required

Post secondary education in Human Services

Skills Requirements

1. Ability to maintain confidentiality;
2. Strong verbal and written communications;
3. Ability to approach situations with positivity;
4. Ability to adapt communication styles;
5. Display patience;
6. Knowledge in supporting adults with developmental disabilities preferred;
7. Maintains and utilizes current Emergency or Standard First Aid that includes CPR/AED;
8. A current police information check with a vulnerable sectors search that is satisfactory to CASS.

Other Required Skills

A vehicle and valid driver's license is considered an asset.

Other Requirements

This position falls under the Caregivers Act. For full details please visit the site below:

Caregivers – Employment standards exceptions | Alberta.ca
Bill 2: An Act to Make Alberta Open for Business: https://www.alberta.ca/es-exceptions-caregivers.aspx

Referral Program

If you have been referred by an existing CASS staff member, please indicate who referred you in your cover letter so that they can be rewarded through our referral program!

We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.

No phone calls please.