Community Support Worker - Casual

Centre: Atlantic Hope Women's Centre
Location: St. John's, NL

Note: This is a casual position directly reporting to the Centre Director; pay rate as agreed, based on experience, expertise, and applicable education.

POSITION SUMMARY
The primary responsibility of the Community Support Worker is to provide support to the clients at Teen Challenge Canada. The incumbent works with the clients in all areas of personal development, growth, life skills, as well as social and spiritual activities to enable the client to attain his/her full potential. Responsibilities include: promoting an environment that is supportive, nurturing, healthy and safe, while helping to ensure that the physical needs of clients are met. Responsible for proper and accurate recording of all daily logs, shift reports, incident reports, and all other documentation as required.

JOB RESPONSIBILITIES

• Willingness and ability to work in a manner that aligns with the mission, vision, and core values of Teen Challenge Canada
• Promote an environment and program that is both supportive and nurturing
• Involvement in the planning and implementation of the program schedule in conjunction with team members and other staff
• Have a working knowledge of the application and maintenance of program procedures and standards
• Support the efforts to promote the clients’ spiritual needs by way of demonstrated interest and participation in program activities where necessary
• Demonstrate an understanding of the psychological and social dynamics of working with clients coping with addictions
• Maintain a safe, clean and harmonious environment for clients and staff
• Effectively communicate with clients and program team members to ensure coordinated and consistent approaches to clients are applied
• Resolve any conflicts that may occur by applying techniques adapted from Crisis Prevention Intervention training
• Endeavour to develop strong positive rapport with both staff and clients
• Ensure the accuracy of all daily logs, shift reports, incident reports, and other pertinent documentation as necessary
• Administer medication to clients in accordance with established policies
• Responsible for assisting with any type of client and facility emergencies that may arise during the shift
• Required to answer internal phone calls and email messages pertaining to clients and the program
• Responsible for transportation of clients to and from specific destinations including, but not limited to: programming sites, doctor’s appointments, planned activities, church, and other destinations as required
• Attend and participate in all staff meetings while on duty
• Enter client information and shift reports into Teen Challenge’s CMS
• Develop a thorough understanding of Teen Challenge’s Learning Opportunities Program and enforce it when necessary