Community Settlement Worker

Employment Type: Full-Time (Permanent)
Department: Employment and Settlement Services
Union: Included (CUPE Local 2497)
Salary: Level 3 - $26.42/hr
File #: 25-ESS-01 (1 OPEN)
Posting Date: February 21, 2025
Posting Close: March 07, 2025

Position Summary
Reporting to the Manager of Employment and Settlement Services, the Community Settlement Worker will facilitate the social, cultural, economic, and political integration of newcomer and immigrant individuals in Toronto into the local and wider community. The Community Settlement Worker will perform their duties in a manner consistent with Dixon Hall’s Mission, Vision, and Values, ensure safety, and demonstrate customer service excellence.

Duties and Responsibilities

Needs Assessment and Referral

• Conduct individual settlement needs assessments for newcomer and immigrant clients.
• Make appropriate and timely referrals to CIC funded and community settlement services and other community services such as housing, education, health, and social services; support clients to attend arranged meetings.
• Develop individual settlement action plans with clients, including goals for the settlement process.
• Provide case management for individual clients and liaise with referral agencies.
• Link and connect newcomers to the informal and formal network of local and broader settlement services.
• Keep up-to-date on settlement and community resources and issues affecting newcomer and immigrant women.
• Maintain accurate program records and statistics and prepare required reports.
• Assist with interpretation and relevant translations as needed.

Community Partnership

• Plan, market, and facilitate workshops and activities that broaden participants’ social and professional networks.
• Facilitate and support participants to plan and lead activities including conversation circles that support English learning needs.
• Connect with existing culturally specific groups in the local community and bring groups together through facilitated and peer-led workshops/activities and conversation circles.
• Support participants in developing their capacity to take responsibility for activities and topics in conversation circles.
• Reach out to community partners, residents, and members of the business sector; design and develop presentations/forums on settlement needs and experiences.
• Develop volunteer/mentorship opportunities for community members to provide support to newcomer and immigrant clients in becoming less isolated and more involved in civic participation.
• Represent the agency at Local Integration Partnership (LIP) meetings and other relevant community agency meetings/events as required.

Support Services

• Link clients with available resources to enable attendance at individual needs assessment, referral appointments, workshops/activities, settlement programs, and networking sessions.
• Provide TTC tokens to participants who require return trips to attend settlement programs, mentoring sessions, and community services, and reconcile the related financial account.

Organizational Responsibilities

• Work collaboratively with the manager and other Dixon Hall staff and volunteers.
• Actively participate in department and agency meetings and events.
• Work under the guidance of the agency and program policies and procedures, including the Mission, Vision, and Values of Dixon Hall.
• Meet regularly with the manager to discuss individual, team, and settlement services effectiveness.
• Other duties as assigned.

Qualifications

• Post-secondary education in Social Services, Gerontology, or a related field.
• Three to four years of direct experience working with newcomers and immigrants towards their settlement process.
• Demonstrated understanding and knowledge of issues facing newcomers and immigrant clients.
• Experience with casework processes, including eligibility and needs assessments, referrals, casework, and follow-up.
• Demonstrated ability to develop and deliver workshops/educational forums; assess and evaluate various programs/activities and develop appropriate evaluation tools.
• Familiarity with immigration, settlement, and social services in the City of Toronto and experience in collaboration with other community organizations.
• Experience working in multicultural settings with staff, clients, and volunteers from different ethno-racial backgrounds.
• Strong verbal and written English communication skills; fluency in other languages will be considered an asset.
• Ability to effectively communicate in Arabic; proficiency in Amharic, Swahili, or Hausa is an asset.
• Computer literacy utilizing MS Office applications with proficiency in word processing, spreadsheet, database, and presentation software applications.
• Willingness to work flexible schedules, including evenings and occasionally weekends.
• Certificates in First Aid, CPR, Crisis Prevention, and Intervention are an asset.
• Must be legally qualified to work in Canada for the employer.
• Able to provide a Vulnerable Sector Screening check with a ‘Clear’ or satisfactory result that meets the operational requirements of the Agency.
• Must have up-to-date vaccinations against COVID-19 with a vaccine approved for use in Canada.

Dixon Hall is dedicated to fostering an inclusive selection process and work environment, guided by their Race Relations and Employment Equity Policies. If selected for an interview, please inform the hiring manager or the People and Culture team of any accommodations you may require during the interview process.

To achieve their goal of inclusivity and diversity, Dixon Hall actively seeks exceptional candidates from varied backgrounds and with lived experiences. Individuals who self-identify as being from marginalized communities, including Indigenous peoples, racialized persons, persons with disabilities, and those from the 2SLGBTQIA+ community or who have experienced homelessness, are strongly encouraged to apply.