Community Family Services Coordinator

Description

As a member of the Senior Leadership Team, The Community Family Services (CFS) Supervisor provides leadership and oversight for all CFS programs/services/mission partners and supports strong community engagement and innovative partnerships. The CFS also provides direct casework support as needed.

Key Responsibilities

Organizational Responsibilities:

• Ensure that the Gospel of Jesus Christ is exemplified in the performance of all job responsibilities and through personal example.
• Agree and adhere to The Salvation Army mission, values, and standards.

Foster positive relations with community social services agencies/resources.

Program Development/Leadership

• Work with Corps Officers to grow and enhance a framework for Community Family Services (CFS) at Prince Rupert Community Church.
• In collaboration with Corps Officers establish a formal program plan for CFS; review/revise/adjust as needed.
• Develop and conduct workshops and programs for clients/families, as appropriate.
• Direct and supervise CFS volunteers, which include recruitment, selection, orientation, training, evaluation, and discipline; ensure volunteer safety in compliance with the Health & Safety Standards, monitor and analyze incident reports.
• Oversee programming including food bank distribution and soup kitchen feeding program.
• Design/develop unique programs in line with overarching program plan.
• Responsible for ongoing program evaluation, using standardized tools.
• Responsible for ongoing asset mapping of local social service programs for the benefit of the ministry unit and its staff and clients.
• Direct and supervise a small CFS staff team, including food bank worker(s), janitor, cook. This includes assisting with selection, orientation, training, evaluation, and discipline; ensure employee safety in compliance with the Health & Safety Standards, monitor and analyze incident reports.
• Approve staff absences (sickness, vacation, etc.) in HR system.
• Support the Corps Officers in the ongoing stewarding and expansion of the Ministry Unit’s donor base.

Client Services

• Provide spiritual guidance and use every opportunity to pray with and share the Gospel of Jesus Christ with clients/families, enabling them to become part of the Body of Christ.
• Develop and implement case management of clients.
• Take responsibility for routine intake processes and decisions, following standard procedures.
• May conduct initial intake assessments (including evaluation of client/family protection issues), determining immediate needs and supports needed by the client.
• Provide emergency assistance services (i.e., food, clothing, etc.) in accordance with policy (including food hampers and vouchers).
• Through exercising empathetic care, assist individuals to determine an appropriate and mutually agreed upon goal process; facilitate effective problem-solving behaviors of the client/family.
• Assist clients in making connections within the community by making meaningful referrals to community resources.
• Network with other service providers and maintain working relationships with community agencies to provide comprehensive services for clients.
• Support, advocate for, and refer clients/families in helping empower them to become more self-sufficient and help them re-integrate into the greater community.
• Facilitate clients connecting to spiritual programs/services offered by Prince Rupert Community Church as appropriate.
• Purchase groceries every Friday for the cook for the following week.

Administration

• Maintain confidentiality in accordance with The Salvation Army policy and applicable legislation and keep accurate client files and statistical records.
• Provide written reports as requested by supervisors.
• Maintain accurate reporting and documentation of link2feed database.
• Support development of annual budget for the Ministry Unit. Responsible to monitor department revenues and expenses on a monthly basis. Identify appropriate plans/strategies for responding to revenue shortfalls and expense overruns.
• Receive (and/or decline) and sort/organize non-monetary donations.
• Order food bank food when needed.
• Assist with Thrift store recycling when needed.
• Assist in the organization, maintenance, and general cleanliness of the Community Family Services Office and donation centre/program space.
• Will be required to clean bathrooms, lobby (including the laundry area), and food bank area.
• Perform other duties as assigned.

Training:

• Participate in ongoing training as provided.
• Make recommendations regarding training for team members.

Qualifications And Education Requirements

Education, Qualifications and Certifications:

• Completion of a formal post-secondary/college program of two academic years in Social Work or related fields.
• Undergraduate University degree (e.g., B.A., BSW) will be considered a strong asset.

NOTE: An alternative level of education and experience may be acceptable.

Experience And Skilled Knowledge Requirements

• Minimum one year of prior related experience, including experience in casework environments, which may include issues of homelessness, mental health, unemployment, abuse, addiction, parenting/family issues.
• Experience working with marginalized communities.
• Experience working in a multi-cultural, social service environment.

HOURS: Full Time 40/week, Monday – Friday, 8:00 am to 4:00 pm

Preferred Skills/Capabilities

• The performance of the job requires a moderate amount of computer work, and occasionally leading meetings/training workshops and intervening in physical confrontations.
• The performance of the job requires attentive listening (for supervision, casework, conflict resolution, etc.), and moderate attention when doing computer work.
• Detail-oriented, innovative problem solver.
• Understanding of societal issues (homelessness, poverty, addiction, mental health) and ability to respond with empathy and compassion.
• Able to provide a valid BC driver’s license and a clean driver’s abstract.