Community Bank & Trust- Community Banker Teller- Waterloo

Community Bank & Trust - Community Banker Teller - Waterloo

Waterloo

CAD 30,000 - 60,000

Be among the first applicants.

6 days ago

COMPANY OVERVIEW:

About Community Bank & Trust: The vision to create an organization where relationships and service mattered has guided Community Bank & Trust in the past and will continue on as the strategy far into the future. From the beginning, we've made it our priority to provide a level of service unmatched by any financial institution - large or small. It's a part of our personality - a combination of each of our employee's trustworthiness, professionalism, passion, and talent. Together, we foster relationships by providing our clients real advice and real solutions. It's who we are... People you can bank on. Community Bank & Trust is a community bank committed to building relationships through professional, personal service. We give you the powerful tools of a major financial institution, the convenience of a one-stop financial resource, and the responsiveness of a local bank. As a local bank, all the decisions affecting client relationships are made by people who live, work, and are actively involved in serving the Cedar Valley. Our financial professionals are unmatched in banking and client service experience. We employ individuals who are highly competent, experienced, and motivated.

Our Values: All CBT team members are expected to maintain the highest ethical standards and demonstrate our core values of: Passion, Innovation, Collaboration, Achievement, Accountability, and Inclusion. In alignment with our culture, this individual will invest in relationships and accept accountability for cultivating a culture that’s welcoming and provides a strong sense of belonging and safe space to all people both internally and externally; while doing business within and on behalf of CBT, and all of our other QCRH subsidiary entities.

Our Commitment: We are committed to fostering and preserving a culture of diversity, equity, and inclusion. It’s our differences – of every kind – that make our company and our communities better.

JOB SUMMARY:

The preferred candidate for this position will possess the ability to achieve success as an independent contributor with minimal direct supervision and oversight, as well as a collaborative teammate within CBT’s Retail Department, all CBT internal and external clients, and partners, and the QCRH organization as a whole.

The Community Retail Banker’s primary responsibility is “meeting or exceeding client expectations” by providing a best-in-class partnership as a competitive advantage to current and prospective clients. The ability to quickly create a connection, establish a sense of rapport and professionalism, embrace a mindset of curiosity with challenging client issues, and listen with the intention of understanding are essential to the success of this role. This position is responsible for processing client transactions in a consistently efficient and accurate manner while following established policies and procedures of the Bank.

In alignment with CBT and QCRH’s culture and employee strategic initiatives, this individual will invest in relationships and accept accountability for cultivating a culture that’s welcoming and provides a strong sense of belonging and safe space to all people, both internally and externally, while conducting business on behalf of CBT, QCRH, and any and all of its subsidiary entities. This position will be responsible for providing relevant, reliable, and timely information to key stakeholders in a consistent manner while maintaining the highest ethical standards and modeling our core values of: Passion, Innovation, Collaboration, Achievement, Accountability, and Inclusion.

ESSENTIAL FUNCTIONS:

• Provide a best-in-class experience that’s elevated, polished, and professional to internal and external clients at all times. This includes a commitment to actively cooperate and interact with other departments and facilities to advance the overall interests of Community Bank & Trust.
• Process customer transactions according to standard operating procedures with polished and elevated professionalism maintaining the Bank’s established performance criteria and Accountability Standards.
• Uphold the integrity, ethics, confidentiality, security, and safekeeping of all sensitive or identifying information, currency, coin, and other negotiable instruments.
• Complete IRS forms No. 4789 “Large Currency Transaction Report” and ensuring compliance with federal regulations.
• Responsible for developing a strong knowledge of bank products/services in order to refer customers to the appropriate individuals for service and best client experience.
• Consistently invest in building and growing key relationships, establish trust, perform as a dependable, reliable, and valuable teammate when working directly with clients, other team members and stakeholders of the bank and holding company.

MINIMUM REQUIREMENTS:

• High school diploma, technical certificate, or equivalent required. Associate or bachelor’s degree in business, finance, or related field highly desired. A minimum of two years of banking, customer service, or retail experience is preferred; however, background, experience, and the ability to create value are also strong considerations.
• Ability to use and learn different business tools and technological solutions. Must possess proficient computer skills, ability to perform data entry with a high level of accuracy, ability to use Microsoft 365 products, and provide clear, concise, and professional written communication when needed.
• This job requires extended periods of standing, requires the ability to lift 50 pounds, and must be available to work on Saturdays.
• Ability to engage in consultative financial analysis of customer needs, develop creative, workable, needs-based solutions to sell Bank products and services.
• Committed to fostering and preserving a culture of diversity, equity, and inclusion.