Community Administrator

Tuesday, January 28, 2025

GWLRA is a leader in both the commercial and multi-residential real estate industries. We believe in generating value by creating vibrant, sustainable communities that engage, excite, and inspire. Our people live our values through the work they do and the results they deliver. Our core values are keeping our word, working better together, and embracing diversity.

We're looking for a Community Administrator to support a busy multi-residential property management office! Some of the major responsibilities for this role include responding to a variety of resident and visitor inquiries, populating, and documenting changing reports, and supporting the site team.

RESPONSIBILITIES

Customer Service

1. Handle all telephone and walk-in inquiries from current residents professionally and courteously.
2. Provide superior customer service to both internal and external clients by identifying and understanding the needs of others.
3. Promote a strong sense of community.
4. Greet and welcome residents and visitors as soon as they arrive at the property.

Administration and Reporting

1. Inspect amenities, amenity reservations, and elevator bookings and prepare them for residents.
2. Sort all incoming and outgoing mail services – including courier requirements.
3. Assist residents with Resident Portal access. Ensure maintenance requests, amenity bookings, rental payments, etc. are submitted by residents via the Resident Portal.
4. Correspond with Property Administrator regarding the daily resident adjustments, including move-ins, move-outs, LMR applications, processing of lease applications, parking adjustments, rent adjustments, and resident discharge adjustments.
5. Ensure resident records, files, and documentation are maintained accurately and timely, in accordance with established procedures and in accordance with the Privacy Act.
6. Oversee office equipment and order of office supplies.
7. Ensure the office is kept organized and clean.
8. Responsible for the operation of the parking lot; assigning spots; printing the Parking Log for monthly parking audit, updating records, and following up with residents on various parking issues. Ensure parking details are uploaded in Yardi.
9. Control issuance and deletion of building security access fobs from the security system.
10. Maintain and update Intercom records.
11. Maintain, monitor, and update suite key records.
12. Other related duties as required.

QUALIFICATIONS

1. 1+ year experience in the customer service industry, including solid experience in organization and scheduling activities.
2. High school diploma and a strong service ethic commitment.
3. Proficient in Microsoft Office, Property Management/Accounting programs.
4. Yardi experience is preferred.
5. Able to communicate effectively and professionally, both orally and in writing.
6. Ability to develop and sustain cooperative working relationships with team members and residents.
7. Self-motivated and committed to personal growth and integrity aligned with company objectives.
8. Ability to allocate time effectively, manage tight deadlines, work under pressure, and achieve quality results.

WHAT WE OFFER

• 3 weeks of vacation per year.
• 3 paid personal days per year.
• Half-day every Friday before a long weekend.
• Eligible to participate in our annual performance-based bonus program.
• A comprehensive health benefits plan that supports you and your family.
• Up to $2,000 annual education allowance.
• Up to $5,000 annual mental health coverage.
• A friendly, welcoming, and supportive culture.

Our Commitment to Diversity
GWL Realty Advisors is an equal opportunity employer. It prohibits discrimination based on age, color, disability, national origin, race, religion, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial, and local laws. We are committed to creating and maintaining an inclusive and accessible workplace. If you are contacted for an interview and require accommodation during the interviewing process, please let us know.