Commercial Lines Underwriting Manager

As a Commercial Lines Front Line Manager, you will be responsible for providing leadership to a team of talented commercial underwriters focusing on Property & Casualty. You will engage with our talent as a team and through one-on-one leadership, provide training, development, monitoring, and measuring of individual and team results, collaborate on team and branch objectives, and execute various strategies. As the leader, you will drive operational efficiencies.

We are looking for a leader who brings a solution-oriented approach, works with our broker partners, drives profitable growth and retention, and questions the status quo as it pertains to processes and decision-making when not aligned with our strategy.

What You’ll Do:

1. Model, mentor, teach, and cultivate outstanding broker relationships, making Aviva the market of choice to build mutually profitable partnerships.
2. Be involved in the underwriting, assessment, and evaluation of new and existing commercial lines accounts as necessary to assist the underwriting team.
3. Motivate and guide the quality of underwriting.
4. Support the file review process in accordance with governance standards as required.
5. Work collaboratively with peers, specialists, and the Head of Underwriting to create excellence in our approach, in alignment with Aviva strategies and guidelines.
6. Strive for continuous efficiency and improvement.
7. Engage, direct, and motivate your team through regular huddles, meetings, and clear communication.
8. Create a path for career development and growth with each direct report.
9. Strive for continuous professional growth and learning, by being engaged and understanding our business.

What You’ll Bring:

1. Minimum 8 plus years’ experience in commercial insurance, with experience in Property/Casualty.
2. Experience in a leadership role.
3. Broker or other relevant experience will be considered if progressive increased responsibility is shown.
4. Solid understanding of the operation of Commercial Business.
5. Knowledge of competitor wordings or appetite is an asset.
6. Excellent interpersonal skills.
7. Good business insights and a real passion for relationship management.
8. Excellent underwriting judgment and understanding of the operations of a branch function.
9. Ability to develop strong business relationships, externally with brokers and internally with other areas of Aviva.
10. Strong organizational skills showing attention to detail and the ability to meet deadlines.
11. Strong analytical, problem-solving, and decision-making skills.
12. Operational organization, including the ability to understand numbers and create metrics that measure outcomes.
13. Exceptional communication skills and confidence delivering sometimes unpopular messages.
14. Experience with Aviva systems (RTM and RTG) is an asset.
15. Post-Secondary education or equivalent practical experience.

Education Required

CIP
FCIP
FCIP - Partial Completion
Post Secondary Education
University Degree