Commercial Account Manager

Being a part of BrokerLink means you live our values: to act with integrity, be respectful of others, have a customer-driven mindset, strive for excellence, and always treat others with generosity. These values drive our diversity and inclusion efforts to ensure a respectful and inclusive work environment is present.

We want like-minded individuals who provide the highest level of customer service and carry themselves with utmost professionalism.

We want to invest in you! Your success is our success, and our purpose of “we’re here to help people” motivates us to keep the amazing talent we attract for a long time. We want to bring out the best of all our team members! Offering countless opportunities to grow and an environment that values our most important assets, you, our team members. We have over 200 offices across Canada; ask us about our flexible work arrangements!

We are looking for a Commercial Account Manager to join BrokerLink at one of our Alberta Prairie locations on a Permanent Full Time Basis.

As part of our employee promise, here are some of the many perks of working with us:

• Flexible health and dental insurance benefits package
• Personal Spending amount to invest in your healthy lifestyle
• RRSP - Registered Retirement Savings Plan with Company matching
• ESPP - Employee Share Purchase Plan (TSX: IFC) program with matching aspect
• ‘Dress for your day’, dress according to your daily schedule
• Competitive compensation package with bonus aspect
• Employee discount program, including Apple, Bell, Rogers, and more!
• Paid Time Off in the form of: Personal days, Volunteer days, Exam/Study Time, Jury Duty, and starting at 3 weeks of vacation per year!
• Working for an employer who is regularly recognized as one of Canada’s best employers such as Kincentric 2023

What the Role Entails:

• Provide assistance to the Commercial Insurance Account Executive
• Provide customers with prompt service by providing advice, helping customers understand insurance, and discussing customer concerns
• Receive and process all incoming Commercial paperwork
• Assist with quotes to customers, review existing coverage, and update customer file information
• Prepare documentation for insurers, complete applications for new clients, and issue insurance certificates
• Process endorsements, invoices, and follow up on payments
• Communicate with Insurance companies, negotiate with underwriters on customers' behalf, negotiate renewal of terms, and follow up with Adjusters on claims status
• Source and obtain additional information requested by the underwriter and complete applications
• Be a part of the billing team – answer client calls regarding payments

The Successful candidate will have:

• High School and/or Post-Secondary Education
• 2-5 years’ experience in an office environment
• Commercial insurance experience is an asset
• Level 2 General Insurance License or willing to obtain
• Exposure to Epic is an asset
• Previous sales experience is an asset
• Demonstrated ability to handle multiple priorities successfully
• Strong analytical and organizational skills
• Excellent verbal and written communication skills