Collision Customer Service Representative

Requisition Number: COLLI006368

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• Posted: March 28, 2025
• Full-Time
• On-site

Locations

Showing 1 location

Description

Steele Auto Group is committed to providing the Best Customer Buying Experience and to solidify ourselves as the “Trusted Destination for Everything Auto” for employees and customers alike.

Steele Auto Group is seeking Collision Customer Service Representative to join our growing team at Steele Buick GMC!

As a Collision Customer Service Representative with Steele Buick GMC, you'll be the face of our collision center, where strong interpersonal and communication skills are a must. You'll assist customers with inquiries, appointments, and ensure their overall satisfaction. Your friendly and professional demeanor is key to success. As a CSR at Steele Buick GMC, you will have excellent communication and organizational skills and be able to work well under pressure and meet set deadlines.

Hourly Wage Range: commensurate with knowledge, skills, and abilities

Qualifications:

• High school diploma or GED required; experience in customer service is preferred
• Strong communication, problem-solving, and organizational skills
• Proficient in MS Office (Word, Excel) and email; familiarity with Audatex and Mitchell Estimating software is a plus
• Excellent conflict resolution, negotiation, and multitasking abilities
• Ability to work independently and collaboratively in a diverse, fast-paced environment
• Detail-oriented with a strong focus on accuracy and meeting deadlines
• Professional appearance, strong work ethic, and a positive team attitude

Responsibilities:

• Deliver exceptional customer service in line with Steele Collision’s best practices and CSI goals
• Manage front office operations to ensure smooth organization and interdepartmental support
• Collaborate with production, estimator, and shop managers to ensure timely and flawless vehicle delivery
• Communicate with customers, explaining processes, providing repair status updates, and coordinating with partners (e.g., rental and insurance companies)
• Build strong customer relationships through service excellence and the promotion of Steele Collision services
• Handle administrative tasks such as updating repair orders, scheduling appointments, managing customer databases, and ensuring accurate billing
• Adhere to safety regulations, complete required training, maintain a positive team environment, and perform additional office duties as needed
• Other duties as required

Why Steele Auto?

As part of Steele Auto Group, you’ll be joining a trusted leader in the automotive industry, recognized for its commitment to employee growth and an exceptional workplace culture. We believe in investing in our people, promoting from within, and building a diverse and inclusive team.

Competitive Compensation – Annual wage reviews to ensure your dedication is recognized and rewarded.
Premium Health & Dental Plans – Choose from flexible options tailored to your needs.
Enhanced Benefits Package – Including Telehealth, Mental Health Support, and Employee & Family Assistance Program (EFAP).
Retirement Savings Plan – Employer-matching contributions to secure your future.
Career Development & Growth – A culture that fosters promotion from within and supports professional advancement.
Exclusive Employee Discounts – Enjoy special pricing on vehicle purchases, parts, and services.
A Dynamic & Inclusive Work Environment – Where teamwork, innovation, and respect define our success.
$375 Work Boot Reimbursement – Because you shouldn’t have to wait for the right gear to get started.

Ready to Take the Wheel? If selected for an interview, please let us know if you require any accommodations during the recruitment process. To learn more about us, visit www.steeleauto.com.