Collections Clerk

Operating from offices in Canada and the United States, and supporting projects in several other countries, we are North America’s fastest-growing end-to-end geosynthetics supplier, fabricator, and installer. As an expanding and progressive company, we pride ourselves on three core values — Trust, Quality, Value — staying true to our commitment to building Trust with clients and staff, delivering uncompromising Quality, and leveraging creativity to secure Value. With a focus on our people, we continuously strive to uphold a positive work culture and create an environment where employees have every opportunity for advancement and personal success.

Summary

As a Collections Clerk at Titan Environmental, you’ll play a key role in ensuring smooth payment processes by building strong customer relationships and proactively managing overdue accounts. You’ll leverage your problem-solving skills to resolve disputes, monitor missed payments, and oversee credit memos and unapplied cash—all while maintaining a professional and customer-focused approach. If you thrive in a fast-paced environment, have excellent communication skills, and enjoy collaborating with cross-functional teams, this is your opportunity to grow with a company that values efficiency, teamwork, and proactive financial management.

Roles & Responsibilities

• Build and maintain positive relationships with customers to facilitate smooth payment processes.
• Proactively follow up on outstanding invoices through various communication channels, including phone and email.
• Monitor and review missed promise-to-pay commitments and take appropriate follow-up actions.
• Investigate and resolve disputes and customer inquiries.
• Maintain detailed records of collection efforts and customer interactions.
• Review and approve collection campaign emails to ensure accuracy and effectiveness.
• Track and oversee the issuance and application of credit memos and unapplied cash.
• Recommend accounts for escalation or legal action when necessary.
• Other tasks as assigned.

Qualifications:

Required:

• High school diploma or equivalent.
• Proven experience in providing excellent service and support in customer-focused roles.
• Dedicated to the principles of exceptional service, with a strong commitment to responding to, anticipating, and addressing customer needs proactively.
• Effective verbal and written communication for interacting with customers through various channels such as phone, email, and in-person.
• Excellent interpersonal skills to build rapport and foster positive customer relationships.
• Ability to adapt to different customer personalities, preferences and situations while maintaining a professional and helpful demeanor.
• Excellent time management and organization skills to work in a high-volume, fast-paced environment, with the ability to prioritize tasks, manage time effectively, and meet deadlines.
• Ability to work well in a team-based environment and collaborate with colleagues from various departments.
• Willingness to travel for job-related purposes, as needed.

Preferred:

• Previous experience in an Accounts Receivable role, specifically in handling collections of overdue invoices will be considered as an asset.

Benefits Package

We believe in fostering a work environment that supports the well-being and financial security of our employees. As part of our commitment to your success and satisfaction, we offer a comprehensive benefits package designed to enhance both your professional and personal life.

• Group Health Benefits:
  • Our group health benefits package provides you and your eligible dependents with access to a wide range of medical, dental, and vision care services. We understand the importance of your health and are dedicated to supporting your well-being.
• Group RRSP with Employer Matching:
  • Planning for your financial future is crucial, and we're here to help you build a secure retirement.
• Wellness Credits:
  • To support your well-being, we provide wellness credits that you can use to invest in your physical and mental health to empower you on your wellness journey.
• Employee Share Ownership Plan (ESOP):
  • As a valued member of our team, you have the opportunity to become a stakeholder in the company's success through our Employee Share Ownership Plan (ESOP).
• Profit Sharing Plan:
  • Share in the success of our company through our profit-sharing plan, which provides you with a direct financial stake in the profitability and achievements of the organization.

Other Information:

• This is a full-time position (Monday to Friday, 8 am to 5 pm).
• This position is open to candidates located in Surrey (BC), Leduc (AB), or our Burlington (ON) offices and is an in-person work arrangement. We will be filling only 2 positions for this role, given the multiple locations it is open to. Once 2 roles have been successfully filled across any of these locations, the job posting will be closed.
• Wage will depend on the qualifications of the candidate.
• For more information about us visit: www.titanenviro.com