Coffee Expert in Training, Seasonal Full-time

Job Description

Position: Seasonal Coffee Expert in Training, Seasonal, Full-time only

Interested in a fun job over the Holidays? Cupper's is looking for an outgoing person who loves coffee, loves customer service, and is ready to help build our customer community. You'll be joining our core team of elves, so it's important that you're mature, self-motivated, and know how to thrive in a team environment. Our ideal team member is passionate about community and building relationships, loves to have fun while working hard, and is ready to give our customers the BEST HOLIDAY SEASON EVER. The work consists of coffee and retail sales, customer service, inventory management, and support tasks. Customer Service experience is required. This is a full-time, SEASONAL position, 40 hours a week, Monday - Saturday. References are required at the time of application.

Type:

• Start Date: October 21st, 2024
• Seasonal contract ending January 15th, Full-time (40 hrs per week)
• Availability requirements: Full-time Monday - Saturday 8:30am - 7:30pm. Some evenings may be required over November/December.
• This is a physically demanding job; applicants must have lots of stamina.
• Part-time applications will NOT be considered.

Number of Positions: 1

Wage: All employees start at a rate of $17 per hour.

Apply by supplying a cover letter and your resume, complete with references.

First, you must love Cupper's amazing coffees.

Second, you must be an exceptional communicator who is cheerful, upbeat, confident, and outgoing. No wallflowers need apply!

Third, we are looking for self-motivated, experienced people that possess a strong work ethic and can keep up with our team of CS Specialists.

We massively care about our customers, our community, and our business, which is why we have such a strong focus on Customer Service. We are always raising the bar of our "Cupper's customer experience." Our goal is to "make someone's day," with every single customer. It's what we're famous for (that, and our freshly roasted coffee, of course!)

Your skills will add value to Cupper's in the following ways:

• Create positive customer experiences and build relationships to support customer retention.
• Generate value through product knowledge, and promotion & sale of coffee, tea, and supporting products.
• Encourage a positive team environment, participate in meetings, trainings, and events.
• Perform shared team duties (retail and wholesale) including: take and fill orders, process payments, assist with inventory and promotions, maintain store cleanliness to provide a clean and safe store environment.
• Assist our phone, online, and parking lot customers with prompt, friendly support at all times.
• Follow company policies and procedures.
• Support business objectives.

REQUIREMENTS:

• Extensive Customer Service experience.
• Proven sales experience.
• Availability to work a full-time schedule, 40 hours every week, year-round, Saturdays included. Some evenings may be required over November/December.
• Physical stamina and energy are essential.
• Education: must have completed High School Diploma.
• Post Secondary business education or formal Customer Service training is an asset.

SKILLS WE'RE LOOKING FOR:

• Can you effectively prioritize tasks and multi-task in a fast-paced environment with frequent interruptions?
• Do you have extensive experience and success working on a team?
• Are you self-motivated? Do you have high energy and lots of enthusiasm?
• Do you have analytical skills with high attention to details?
• Can you work successfully on your own?

Job Types: Full-time, Seasonal

Contract length: 90 days

Pay: From $17.00 per hour

Expected hours: 40 per week

Additional pay:

• Tips

Benefits:

• Casual dress
• Discounted or free food
• Flexible schedule
• Store discount

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Every Weekend
• Holidays
• Monday to Friday
• Weekends as needed

Application question(s):

• Do you have Monday - Friday availability? As early as 8:30, as late at 5:45pm?

Experience:

• Customer service: 1 year (required)

Work Location: In person

Expected start date: 2024-10-21