Coach Tanger Outlets - Sales Support (Stock Room)Associate II

CASH WRAP:

• Greeting the customer with a smile

• Interact genuinely and naturally with the customer

• Read cues and determine customers' needs

• Conduct email/name capture, where permitted by law

• Maintain cash wrap organization and cleanliness

• Maintain cash and POS media accurately and in compliance with Coach Policy

• Create lasting impression by genuinely thanking customer and provide reason to return

STOCKROOM:

• Receive, process shipment/transfers according to Coach Standards and timeframes

• Notify Store Management when new product arrives

• Scan cartons/transfers, verifying store information is correct

• Communicate all discrepancies to Store Management

• Organize and clean stock room daily

• Disposal of garbage and cardboard as needed

• Shift/organize product in the stockroom; react to sell through and make room for new product

• Manage stock levels/product ownership in back-of-house and sales floor

• Participate in store physical inventory counts, as scheduled

• Maintain Company Loss Prevention standards

Additional Requirements:

• Experience: 1-3 years of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace.

• Physical: Ability to execute at a fast pace. Ability to communicate effectively with customers and team. Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required. Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers.

• Schedule: Open availability is required for this role, including ability to work a flexible schedule, including nights, weekends, and holidays.

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