COACH Tanger Outlets Ottawa - Temporary Support Associate

COACH Tanger Outlets Ottawa - Temporary Support Associate

Location

Country: Canada

Region: Canada

Position Type

Permanent

Category

Retail

Job Function

Store - Associate

About Coach

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio—a global house of brands committed to stretching what’s possible.

Role Overview

The Temporary Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale is essential to this role.

Responsibilities

CASH WRAP:

• Greeting the customer with a smile and with eye contact and offering your name.
• Interact genuinely and naturally with the customer.
• Read cues and determine customers’ needs.
• Conduct email/name capture, where permitted by law.
• Maintain cash wrap organization and cleanliness.
• Maintain cash and POS media accurately and in compliance with Coach Policy.
• Create a lasting impression by genuinely thanking customers and providing a reason to return.

STOCKROOM:

• Receive, process shipment/transfers according to Coach Standards and timeframes.
• Notify Store Management when new product arrives.
• Scan cartons/transfers, verifying store information is correct.
• Communicate all discrepancies to Store Management.
• Organize and clean the stock room daily.
• Disposal of garbage and cardboard as needed.
• Shift/organize product in the stockroom; react to sell through and make room for new product.
• Manage stock levels/product ownership in back-of-house and sales floor.
• Participate in store physical inventory counts, as scheduled.
• Maintain Company Loss Prevention standards.

Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.

Additional Requirements:

• Experience: 1-3 years of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace.
• Physical: Ability to execute at a fast pace. Ability to communicate effectively with customers and team. Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required. Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers.
• Schedule: Open availability is required for this role, including the ability to work a flexible schedule, including nights, weekends, and holidays.

Our Competencies for All Employees

• Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers.
• Interpersonal Savvy: Relates well to all kinds of people; builds appropriate rapport and constructive relationships.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner.

Coach's Commitment

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration.