CN - In-Plant Solutions Specialist-Magellan

Brief Position Summary

The In-Plant Solutions Specialist is a critical MSC role. The specialist is located at a large strategic account(s) and supports the customer facility. This associate will be expected to offer excellent service to drive long-term customer satisfaction. Responsibilities will include assisting our customers with procurement and order placement and managing our MSC ControlPoint Solutions (Vending, VMI, Crib) to drive the MSC value with these customers.

DUTIES And RESPONSIBILITIES

1. Excellent Customer Service skills required to assist in customer order placement, quoting, sourcing, and identification, collection, and logging of all available Cost Savings Statistics.
2. Manages the MSC ControlPoint Solutions which could include standard Vendor Managed Inventory, Vending, or Storeroom management programs and may require ordering, product put away and optimization.
3. Participation and engagement in customer plant and/or production meetings, strategic initiative projects, Lean/Six Sigma events.
4. Collaborates with the account team to maximize customer satisfaction and future projects.
5. Resolves on-site customer product and service issues by providing sales-related solutions utilizing common and alternative sources of information. Consults with other associates and strategic suppliers to locate the most effective sources of information.
6. Provides customer service in accordance with MSC standards to ensure customer satisfaction, account retention, and revenue generation using all tools available.
7. Communicates customer concerns to management to ensure effective and lasting problem resolution.
8. Works closely with vendors to locate sources for product, produce quotes, expedite orders, and arrange product training.
9. Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose.
10. Participation in special projects and performs additional duties as required.

Indicates Essential Duties

To perform this job successfully an associate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, experience level and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

EDUCATION And EXPERIENCE

1. A High School Diploma or the equivalent experience is required.
2. College degree preferred.
3. 2+ years inbound/outbound telephone sales, outside sales, storeroom or inventory management, or customer service experience required.
4. Industry experience preferred.
5. Metalworking knowledge and experience is a plus but not always required.

Skills

1. Computer literacy and proficiency with email, various internet browsers and/or the Windows operating system required.
2. Excellent problem-solving skills are required.
3. Excellent customer service and sales skills are required.
4. Excellent oral and written communications skills are also required.
5. Working Industrial knowledge preferred.

Other Requirements

1. A valid driver's license and the ability to travel up to 40% of the time may be required, however this may vary by locations supported.
2. Ability to lift items of up to 50 pounds required as needed.