Clubhouse Service Leader

Join us to shape the future of St. Catharines!

About the City:

At the City of St. Catharines, we are committed to realizing the vision outlined in The City of St. Catharines - Strategic Plan 2023 to 2027. Our goal is to cultivate a city that thrives on safety, innovation, sustainability, and caring, not just for today, but for generations to come. Join our team and be part of a meaningful journey to shape the future of our community, leaving a lasting impact that extends far beyond the present.

About the Role:

Reporting to the Clubhouse Supervisor, the Clubhouse Service Leader is responsible for carrying out the assigned duties to ensure the effective operation of the Clubhouse while maintaining a level of excellent customer service.

What You Will be Doing:

• Assist in opening and closing the clubhouse.
• Prepare and serve the food and beverages offered at the Clubhouse.
• Operate the beverage cart and provide associated on-course service to customers.
• Provide excellent customer service to all customers of the clubhouse and golf course.
• Book tee times and golf carts.
• Direct golfers as necessary.
• Promote the golf course.
• Ensure that the golf course and clubhouse rules are respected, and golf rules and etiquette are followed.
• Report any clubhouse or customer related issues to the Clubhouse Supervisor.
• Perform other related duties as assigned.

These responsibilities outline the principal functions of the position and serve as a guiding vision for the role's impact and contribution.

About You:

Qualifications:

• Current Smart Serve and Safe Food Handling Certificate or a demonstrated ability to obtain both.
• Experience in the preparation and service of food and beverages.
• Demonstrated knowledge of golf, including golf rules and etiquette.
• Experience conducting payment transactions and providing excellent customer service.

Skills:

• Proven ability to work well with others.
• Demonstrated organizational skills.

Other Requirements:

• Proven completion of Ministry of Labour Worker Health and Safety Awareness training.
• A demonstrated commitment to enhancing a safety culture.
• Proof of education will be required upon hire.

What’s in it for you:

• Salary & Benefits: Get a competitive salary plus health, dental, vision, and life insurance coverage (for eligible positions).
• Pension Plan: Enjoy enrollment in the OMERS pension plan with matched contributions for a secure retirement. Learn more at OMERS.
• Flexibility: Achieve work-life balance with our hybrid work environment (for eligible positions).
• Professional Development: Access training and development funds to support your career growth.
• Make Your Mark: Share your ideas, drive change, and leave a lasting impact through modernization efforts.
• Great People: Work with a supportive team and a leadership team focused on growth and success.

Other Job Details:

• Pay Rate: $22.91
• Employee Group: Non-union
• Department: Municipal Works
• Position Type: Seasonal, Part-time (April to November)
• Work Mode: In-person
• Work Location: Garden City Golf Course
• Hours of Work: up to 24 hours per week
• Number of Openings: 7
• Job ID: 2025-31
• Posted Date: January 24, 2025

Additional Information:

To ensure fairness and efficiency in our recruitment process, we kindly request that all applications be submitted through our official portal at www.stcatharines.ca/jobs. Applications received through other channels will not be considered. We also advise applicants to maintain up-to-date contact information and regularly check their spam and junk email folders, as important communications regarding their application may be directed there.

For applicable positions, the recruitment process will be conducted using video conference technology. Please note that for certain roles, in-person interviews may be required.

Employment Equity, Inclusivity and Accommodation:

Dedicated to fostering an inclusive and accessible work environment, the City of St. Catharines is an equal opportunity employer committed to accommodating the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). We encourage applicants to inform the Human Resources Division of any accessibility needs to ensure they are accommodated throughout the recruitment and selection process.