Clinical Support Worker, Substance Use Services

Salary

The salary range for this position is CAD $31.56 - $33.28 / hour

Job Summary

Fraser Health is the heart of health care for over two million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

Our hospital and community-based services are delivered by a team of 48,000+ staff, medical staff and volunteers dedicated to serving our patients, families and communities.

We currently have an exciting opportunity for a Casual Clinical Support Worker, Substance Use Services located in Chilliwack, British Columbia.

We are looking for applicants with:

1. Completion of recognized Social Service Worker program or Substance Use Certificate
2. One (1) year recent, related experience working with clients with substance use issues
3. Successful completion of St. John's Ambulance Safety Orientated First Aide Certificate
4. Current Cardiopulmonary Resuscitation Certificate (CPR) Health care level or equivalent
5. Or an equivalent combination of education, training and experience

Detailed Overview

The Clinical Support Worker (CSW) provides a variety of support functions within the continuum of substance use services. In collaboration with the multidisciplinary team, the CSW works in areas such as the Rapid Access Addictions Clinic (RAAC) to assist clients in detox settings, supports functions of Opiate Agonist Therapy (OAT) clinics, and provides outreach as required to support clients through their treatment and recovery. The CSW works with clients in environments such as supervised clinical settings or in the community to provide regular check-in support, access to medical and counselling support, referrals for housing and other supports including additional treatment and income assistance.

The CSW monitors clients' physical and psychological status and assists in the primary care aspect of the clients' overall medical health; follows up on physicians' orders regarding referrals and diagnostic tests; takes and records vital signs; initiates and maintains client charts. Performs intake duties to determine client eligibility for services, orients clients to services, completes necessary documentation and maintains records. Assists with group and/or individual discussion to provide information to clients and families regarding lifestyle, substance use issues and maintaining optimum health. Provides clients with information regarding community services and resources and completes referrals as appropriate. Participates in case planning with clients, counsellors, and primary care providers and assists in the delivery of the clinical and primary care program. Works collaboratively with the clients using a strengths-based model, motivational interviewing and engagement techniques.

Responsibilities

• Provides support in a clinical setting by monitoring client's physical and psychological status according to established standards and policies.
• Performs intake and discharge duties by meeting with clients to determine eligibility for services and completing biopsychosocial assessments.
• Observes and supports individuals in appropriate medication management.
• Maintains related records and documentation including medication records and client files.
• Reassesses client's needs, goals and benefits of the program on an ongoing basis.
• Contributes to the development, implementation, modification and evaluation of the individualized plan of care.
• Performs necessary follow up actions including scheduling client appointments.
• Provides supportive counselling and guidance to clients and families.
• Identifies available social, housing, economic, recreational and education services and resources in the community.
• Provides education and information to clients and their families.
• Participates in the orientation and education of new staff.
• Performs administrative support duties.
• Works collaboratively with the clients using a strengths-based model.
• Performs other related duties as assigned.

Qualifications

Education and Experience

Completion of recognized Social Service Worker program or Substance Use Certificate, plus one year's recent related experience working with clients with substance use issues, or an equivalent combination of education, training and experience.

Skills And Abilities

• Ability to communicate effectively in English, both verbally and in writing.
• Good interpersonal skills.
• Ability to perform word processing, spreadsheet and database tasks.
• Ability to flexibly manage changing work load needs.
• Ability to work independently and as part of a multidisciplinary team.
• Ability to maintain confidentiality.
• Familiarity with medical office procedures.
• Demonstrated understanding of chemically dependent persons and their rehabilitation.
• Ability to provide basic counselling support to clients and their families.
• Ability to lead education and discussion groups.
• Ability to respond appropriately to emergency situations.
• Basic knowledge of substance use treatment approaches.
• Knowledge of community resources.
• Physical ability to carry out the duties of the position.
• Ability to operate related equipment.

About Fraser Health

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada. People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 48,000+ staff, medical staff and volunteers. We are committed to planetary health and value diversity in the work force.