Clinical Support Attendant - Raven Song Primary Care

Salary Details

The salary range for this position is CAD $31.56/Hr. - CAD $33.28/Hr.

Job Summary

Come work as a Clinical Support Attendant with Vancouver Coastal Health (VCH)! Vancouver Coastal Health is looking for a Clinical Support Attendant to join the team at Raven Song Community Centre. Apply today to join our team!

About Community Health Centres (CHC): CHCs offer clinic services, referral services, support groups, therapy and ambulatory nutrition care, and a full range of addiction and mental health services, to those who are living with complex psychosocial and clinical needs, who are vulnerable and underserved, and who require a higher intensity of services to achieve and maintain functional stability. Each clinic is staffed with Integrated Care Teams (ICTs) to care for people who experience barriers accessing services, have no primary care providers and are challenged by complex health concerns (including psycho-social, physical, mental health and addiction co-morbidities). Each ICT provides care on-site and via outreach, with nurses, social workers, counselors, peer specialists, community liaison workers, family physicians, nurse practitioners, and psychiatrists. ICTs are supported on-site by more specialized care providers: wound care clinicians, palliative care nurses, OTs, dieticians, and many other disciplines.

As a Clinical Support Attendant, you will:

• Establish a supportive presence that promotes a variety of trauma informed interventions, practices and clinical services that cultivate safety and respect within a multi-use/occupant community health centre and/or clinic setting.
• Provide assistance to clients with acute, chronic and palliative care needs and/or their caregivers by liaising with the clinician and community services and supporting the interdisciplinary team during the client care planning process.
• Act as a member of the on-shift response team for the site’s fire, safety and security functions and intervenes to fire, safety and security related complaints and hazards including non-clinical emergencies and aggression and mitigate identified risks to the health care team.

Qualifications

Education & Experience

• Diploma in Community Social Service.
• One (1) year’s recent, related experience in a clinical and/or social services environment working with diverse population and marginalized groups, or an equivalent combination of education, training and experience.
• Successful completion of an Intermediate First Aid Certificate and a current Cardiopulmonary Resuscitation (CPR) Certificate required.

Knowledge, Skills & Abilities

• Knowledge and experience in Trauma Informed Practice, Harm Reduction and Recovery Oriented Care.
• Knowledge of Appreciative Inquiry.
• Broad knowledge of mental health and substance use issues and treatment.
• Demonstrated knowledge of Indigenous Cultural Safety.
• Able to develop interventions and care plans that are strength-based and client-centered.
• Demonstrated expertise in workplace violence prevention including personal safety techniques, and team control techniques.
• Knowledge of community, mental health and addictions, social and health resources and client care planning.
• Ability to establish/maintain satisfactory work relationships with the public and other staff to deal tactfully and effectively with co-workers, public and staff from other agencies, to maintain confidentiality and to communicate effectively, both verbally and in writing.
• Demonstrates ability to work with a culturally diverse population.
• Ability to work independently and in cooperation with others.
• Demonstrated exceptional customer service and communication skills.
• Demonstrated knowledge of general office procedures.
• Physical ability to carry out the duties of the position.

Closing Statement

The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check. As per Ministry of Health policy, all health care workers working in publicly-funded health care facilities are required to report their past receipt of certain vaccines or history of certain infections. Collecting these records will allow for offering of any missing vaccines, and for appropriate actions to be taken in the event of any future exposure to a communicable disease or during outbreaks. For all new hires and appointments to Vancouver Coastal Health, you will be asked to provide this information as part of the onboarding process.

WHY JOIN VANCOUVER COASTAL HEALTH?

• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan.
• Grow your career with employer-paid training and leadership development opportunities.
• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families.
• Award-winning recognition programs to honour staff, medical staff and volunteers.
• Access to exclusive discount offers and deals for VCH staff.

At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation. Vancouver Coastal Health is proud to be recognized as one of Canada's Top 100 Employers in 2025. Only short-listed applicants will be contacted for this posting. Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the https://my.vch.ca/working-here/job-postings site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply. Thank you for your interest in Vancouver Coastal Health.