Clinical Service Desk-Helpdesk-REMOTE-Halifax

Clinical Service Desk-Helpdesk-REMOTE-Halifax

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Clinical Service Desk-Helpdesk-REMOTE-Halifax to join our team in Halifax, Nova Scotia (CA-NS), Canada (CA).

All candidates are required to be shift flexible. Night, weekend, and/or holiday work will be required. Schedule can be changed as per client and business requirements or training needs. Additionally, overtime may be required depending on business requirements.

This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers 24x7x365.

Job Responsibilities Include:

1. Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of various clinical applications such as Epic, Cerner, McKesson, and Meditech. Incidents may include workflow issues, application errors, user access, and functionality.
2. Track and document the appropriate comments, and close or escalate the incident tickets and related issues in a timely manner.
3. Responsible for driving resolution of incidents on a 24/7 desk.
4. Read text on computer screens for the duration of the shift.
5. Remain at designated workspace and in the phone queue for an 8 to 10-hour period with scheduled breaks.
6. Ensure a quiet, private workspace with high speed, wired internet.
7. Travel up to 10% of the time, if required.
8. Lift up to 25 lbs. if needed for equipment setup.
9. Have a working cell phone for manager communication and Two-Factor Authentication.

Preferred Qualifications:

1. Minimum of 4 years of service desk/helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.e., 2 years of work experience and 2 years of technical education).
2. Minimum of 1 year of technical troubleshooting experience.
3. High school diploma or equivalent required.

Preferred Skills:

1. Experience in a call center environment.
2. Demonstrate a service philosophy in all interactions with clinicians and colleagues.
3. Effective communication and interpersonal skills.
4. Proficient typing and English language skills (both verbally and in writing).
5. Strong listening capabilities to fully understand caller’s needs/requests.
6. Exceptional ability to work optimally in a fast-paced environment.

Basic Qualifications:

1. Minimum 1 year Healthcare-Customer Service-Application Support experience.
2. Must be located in the Halifax area.

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc., or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.