Clinic Office Manager

Kelowna EMDR Clinic is seeking a dedicated Office Manager to join our team. We're seeking someone who can bring their expertise to streamline our operations and support our growing team of mental health professionals.

Your Impact

As our Office Manager, you'll be the backbone of our clinic operations, ensuring smooth day-to-day functioning while supporting our clinicians and clients. This role combines administrative excellence with leadership and people management skills.

What will you be doing?

1. Working with clients: Onboarding new clients and overseeing the full intake process, managing our email and phone lines, overseeing scheduling and billing.
2. Supporting our clinicians: Providing general administrative support for multiple clinicians, as well as leading HR functions like recruitment, onboarding, and performance management.
3. Operations management: Maintaining a clean and efficient clinic office, finding ways to improve processes, policies and procedures, and working with stakeholders to develop and execute strategic plans.
4. Billing, bookkeeping and reporting: Stay on top of accounts receivable, perform light bookkeeping, and develop some financial reporting.
5. Managing compliance and privacy: Establish compliance with healthcare regulations and ethical standards, and ensure all sensitive client health data is protected.

Who you are:

1. Compassionate leader: You excel at creating and maintaining a supportive, caring environment for both clients and team members. Your warm and empathetic approach sets the tone for the entire clinic.
2. Privacy-oriented: We work with a robust amount of PHI, and we value confidentiality, privacy, and security above all else.
3. Quality-driven: You have a keen eye for detail and are passionate about maintaining high standards in all areas of clinic management, from client care to administrative processes.
4. Strategic problem-solver: You're proactive in identifying areas for improvement and take ownership of developing and implementing solutions.
5. Tech-savvy: You're comfortable in a digital environment and adept at leveraging technology to improve clinic efficiency.
6. Exceptional communicator: You understand the importance of clear, timely, and effective communication in maintaining a cohesive team and ensuring smooth clinic operations. You're skilled at fostering open dialogue, keeping all stakeholders informed, and adeptly managing conflicts when they arise.

Experience you bring:

To excel in this role, you should have:

1. 5+ years of experience in healthcare administration or clinic management.
2. Completion of a business, administration, MOA or HR program an asset.
3. A passion for mental health and making a positive impact in the community.

What we offer:

1. Range of $30 - $35 / hr based on experience and education.
2. Health spending account.
3. Professional development fund.
4. Generous vacation time.
5. Flexible scheduling to accommodate your life.
6. A supportive team environment focused on growth and well-being.
7. The chance to contribute meaningfully to mental health care in our community.

If you're excited about the opportunity to play a crucial role in our clinic's growth and contribute to mental health care in our community, we'd love to hear from you. Please submit your resume and a cover letter detailing why you're the ideal candidate for this position.

We value diversity & inclusivity and welcome applicants from all races, gender identities, sexual orientations, and neurotypes.

Job Types: Full-time, Part-time

Pay: $30.00-$35.00 per hour

Expected hours: 30 – 40 per week

Benefits:

1. Casual dress.
2. Company events.
3. Dental care.
4. Extended health care.
5. Flexible schedule.
6. On-site parking.
7. Paid time off.

Schedule:

1. Monday to Friday.

Work Location: In person.