Clinic Assistant/Support Worker, Crosstown Clinic

Salary

The salary range for this position is CAD $27.91/Hr. - CAD $29.60/Hr.

Summary

Crosstown Clinic is now accepting applications for casual Clinic Assistants/Support Workers to join their harm reduction-driven team. Crosstown is the first clinic in North America to offer medical-grade heroin (diacetylmorphine) and the legal analgesic hydromorphone within a supervised clinical setting to chronic substance use patients, supported by an on-site pharmacy and an interdisciplinary care team composed of doctors, nurses, social workers, and substance-use disorder counsellors. We also offer life-skills counselling, housing referrals, and direction to legal assistance. Reporting to the Clinical Supervisor, Crosstown Clinic, the Clinic Assistant/Support Worker is responsible for providing assistance to clients and staff in a mental health/addictions clinic setting by performing duties such as observing, monitoring, and reporting changes in behaviour or physical status, performing security duties for the site, and performing clerical functions such as scheduling and registering clients, reception, maintaining related databases, and ordering and maintaining equipment and supplies.

Please note that due to the nature of the services provided, staff need to be comfortable around substance use, including intravenous use.

• Client Interaction & Support: Provide reception and client intake services, establish rapport with clients, escort them to treatment rooms or appointments, monitor their physical and cognitive status post-treatment, and assist in diffusing conflicts or managing challenging behaviors.
• Administrative Duties: Perform clerical tasks such as scheduling and confirming appointments, entering and maintaining client information in databases, organizing clinic files, and compiling basic data for quality improvement initiatives.
• Clinic Maintenance & Supply Management: Maintain treatment rooms, monitor and replenish clinic supplies, and ensure the clinic environment is organized, clean, and adequately stocked with harm reduction materials.
• Safety & Emergency Response: Assist with site security, manage emergency situations (e.g., performing CPR or notifying emergency services), and handle tasks such as transporting biological materials and monitoring the safety of clients and the clinic environment.

What You Bring

Education

• Grade 12, completion of Community Support Worker, Addictions Counselling Skills or Mental Health Worker Certificate plus one (1) years recent, related experience or an equivalent combination of education, training, and experience. Completion of certificates in C.P.R. and First Aid.

Skills and Abilities

• Ability to communicate effectively, both verbally and in writing.
• Ability to work independently and in cooperation with others.
• Ability to operate related equipment.
• Ability to organize and prioritize.
• Ability to establish and maintain rapport with clients.
• Ability to observe and recognize changes in clients.
• Knowledge of addiction/drug abuse and harm reduction.
• Ability to handle and diffuse conflict.

What We Offer

• Competitive salary: $27.91 - 29.60 CAD per hour, depending on experience
• Comprehensive benefits: Eligible employees receive a robust medical and dental benefits package, including unlimited physiotherapy and massage, as well as paid vacation
• Unionized Stability: Enjoy the consistency and security offered by a unionized role.
• Pension plan: Eligible employees can work towards a comfortable retirement through employer-matched contributions to one of Canada's strongest pension plans!
• Meaningful impact: Your dedication and expertise will directly impact the lives of patients, including many from marginalized communities.
• Growth opportunities: We welcome individuals at all stages of their career, offering opportunities for professional development and growth.
• State-of-the-art facilities: The new St. Paul’s Hospital and health campus will be the most innovative approach to the delivery of integrated care in B.C. and Canada, designed to appropriately address the future health needs of patients, families, and our communities. From hospital care to primary and community health solutions, the new St. Paul’s Hospital and health campus will continue to lead innovations in care, research, and teaching. The new St. Paul’s Hospital is expected to open in 2027.
• Inclusive culture: We respect the diversity, dignity, and interdependence of all persons. We value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents.

Who we are:

Providence is a non-profit healthcare provider with over fifteen sites, including a large tertiary hospital in the heart of Vancouver’s beautiful and vibrant Downtown, a smaller community hospital in the idyllic Mount Pleasant neighborhood, one of the largest referral centres for rehabilitation in British Columbia, and five long-term care facilities, as well as other clinics.

As a leading teaching and research organization, and the provincial referral center for Cardiac, HIV/AIDS, and Renal Care, we provide services ranging from acute and long-term care to leading substance use and addiction treatment supporting some of BC’s most marginalized communities. Guided by the motto “how you want to be treated,” delivering exceptional patient and family-centered care is our mission.

Your Day to Day:

• Performs reception duties such as meeting and greeting clients and establishing a rapport with clients, taking and relaying telephone messages, allowing entry/exit from clinic, and escorting clients to and from treatment rooms/offices.
• Observes, monitors, and documents any changes in clients' physical and cognitive status post injection in accordance with established policies, procedures, and protocols. Informs clinical staff of status, as required.
• Performs general word processing and data entry functions such as inputting client information into relevant computerized systems, maintaining relevant registers, and typing from rough draft or general instruction including correspondence, reports, and documents.
• Participates in the management of emergency situations by performing C.P.R and/or alerting emergency medical services.
• Works with clinic team members to manage the clinic environment by assisting with diffusing hostile clients and performing client searches. Notifies appropriate personnel of escalating situations.
• Accompanies clients to appointments such as doctors, court, and hospital appointments using hospital shuttle, taxi, and/or public transit.
• Runs errands such as picking up/dropping off laboratory specimens and/or supplies, picking up miscellaneous items as requested and approved by the nurse.
• Provides support in the clinic/treatment rooms by performing duties such as setting up and dismantling rooms and general tidying according to cleaning schedules, including cleaning cupboards and shelves.
• Delivers and disposes of supplies, biological materials, and equipment by performing duties such as packaging, making arrangements for pickup and delivery, and transporting in accordance with established procedures.
• Schedule and confirms client appointments by receiving appointment requests or referrals, entering client information into applicable computer system(s) and/or appointment scheduling system(s), booking a time slot, making follow-up appointments, and cancelling or adjusting appointments.
• Maintains inventories of clinic supplies and equipment by performing duties such as monitoring inventory levels, identifying requirements, processing requisitions, and receiving, verifying, documenting, distributing, and storing shipments.
• Provides general information and literature (e.g., pamphlets) to clients in relation to harm reduction supports available (e.g., needle exchange, sexual health screening) and provides information regarding available clinic services.
• Orders health promotion materials and ensures that health promotion materials are stocked and replenished.
• Maintains filing systems including filing, labelling, and ensuring appropriate documentation is maintained on file.
• Assists with security functions for the site, checks that doors are locked and alarms activated, escorts unwelcome visitors out of the building, reports incidents to appropriate staff or authorities, and provides access to surveillance videos to authorities.
• Assists with client intake by interviewing clients, obtaining information, completing required documentation, and entering information into applicable database system.
• Partners as a member of the team by attending quality improvement meetings, supports the completion of quality improvement initiatives by taking minutes and gathering and compiling basic data.
• Performs other related duties as assigned.

We acknowledge that Providence Health Care & the new St. Paul’s Hospital site is located on the traditional, ancestral, and unceded territory of the Coast Salish Peoples, including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.