Client Training Specialist

Are you looking to flex your training and customer service muscles at one of Toronto's fastest-growing startups? Can you make explaining a new technology solution sound like a dream come true? You will work with new customers (who happen to be professors) to help adopt a technology that will transform their lectures into a modern classroom.

We're growing like crazy, and that's where you come in. We're looking for you to become our newest training specialist!

About the Gig:

1. Manage each new professor’s customized onboarding journey and ensure they are ready to adopt the platform for their upcoming class.
2. Ensure customers are familiar (some might say experts) with using the platform in their classroom.
3. Share best practices on how to format lectures and homework, and effectively teach using the Top Hat platform.
4. Ensure that each professor is proactively prepared for the beginning of the semester to ensure the full readiness of both the students and the professor.
5. Manage your full onboarding pipeline of new professors from signing the contract to training to full utilization to the first day of class.
6. Work on renewing first-time customers during their first year with Top Hat by maintaining strong relationships and demonstrating the platform’s ongoing value.
7. Assist professors in increasing their maturity with the Top Hat platform, encouraging advanced usage and exploring additional features.

About You:

1. You have 1-2 years of client-focused work experience.
2. You have experience in meeting and exceeding metrics, KPIs or sales quotas/targets is preferred.
3. Someone with a passion for learning design, ideally with a background in teaching/coaching/training.
4. You are very organized and comfortable managing a high volume of training sessions and tasks.
5. Eloquent in your communication skills (especially over the phone, you have a way of establishing relationships).
6. Someone with strong attention to detail, you don’t stray away from providing direct feedback to customers, who are customer-obsessed and ensures every interaction provides value.
7. Familiar with technology and competent with computers.

Why team members love working at Top Hat:

1. A noble mission that creates meaningful, fulfilling work.
2. A team that cares deeply for customers and for each other.
3. Flexible, remote-first work environment.
4. Professional learning and development for all role levels.
5. An awesome and welcoming Toronto HQ.
6. Competitive health benefits that start on day one.
7. A management team focused on performance, growth, engagement, and connection.
8. Our winning strategy and market potential.
9. Innovative PTO policy with lots of time and space for self-care.
10. Passionate customers that believe in us—and what we do.
11. A chance to work with new tech like generative AI - and see the customer impact.