Client Support - Toronto

OVERVIEW OF 73 STRINGS:

73 Strings is an innovative platform providing comprehensive data extraction, monitoring, and valuation solutions for the private capital industry. The company's AI-powered platform streamlines middle-office processes for alternative investments, enabling seamless data structuring and standardization, monitoring, and fair value estimation at the click of a button. 73 Strings serves clients globally across various strategies, including Private Equity, Growth Equity, Venture Capital, Infrastructure and Private Credit.

Role and Background:

As a Senior Associate in our Client Support team, you will become a connoisseur of our product suite, delivering unparalleled support and training to our clients. This role encourages collaboration with cross-functional teams to drive innovative solutions that have a global impact.

Responsibilities:

1. Achieve proficiency in financial products we support, focusing on our monitoring & valuations tools.
2. Provide superior client service, offering prompt and effective resolutions to application support inquiries.
3. Troubleshoot client issues with accuracy, working alongside internal teams to document and deploy solutions.
4. Manage all support channels, ensuring efficient and competent responses to client inquiries, while juggling multiple requests.
5. Maintain meticulous records of client interactions, both written and verbal, within our internal systems.
6. Engage regularly with management, fostering collaboration across business lines and regions.
7. Guide clients towards Client Success Managers or training resources to maximize organizational product utilization.

Qualifications:

1. A bachelor's or master's degree (or equivalent).
2. Over 3 years of relevant client-facing experience is required.
3. Interest and/or experience in private markets software solutions is a plus.
4. Understanding various Private Equity and Private Credit valuation methodologies and approaches is valuable.
5. Strong Excel skills and a robust understanding of financial markets and securities.
6. Familiarity with API (REST & SOAP API) & SSO is beneficial.
7. Aptitude for swiftly mastering new technologies & financial products.
8. Proven experience in establishing and running support functions, with a focus on building and optimizing processes to enhance efficiency and productivity.
9. Demonstrated ability to scale support functions to meet business needs, implement scalable solutions, and apply best practices for consistent service delivery and growth support.
10. Excellent written and verbal communication skills.
11. Comfortable navigating challenging concepts and complexity.
12. Capacity to assimilate and implement new information quickly, while maintaining current job performance.