Client Success Manager - GoDaddy Corporate Domains

Location Details: Nova Scotia, or Ontario Canada

This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings.

Join our team

GoDaddy Corporate Domains (GCD) is looking to hire an experienced, talented Client Success Manager with strong project management and relationship-building skills. The successful candidate will interact directly with GCD clients to ensure a successful experience beginning with the onboarding process all the way through the entirety of the relationship. The candidate will be involved in delivering initial proposals, onboarding new clients, creating and performing project plans, and ensuring the client experience is as positive as possible through all facets of interaction with GCD.

We are looking for an individual with strong communication skills that has an interest in being part of a fast-moving and growing company focused on working with some of the most well-known companies in the world to manage their digital assets. It is of critical importance that you’re committed to working internally and externally so that GCD clients are the most delighted and loyal in the industry.

What you'll get to do...

• Serve as the main point of contact for all client interactions with the GoDaddy Corporate Domains team.
• Build strong relationships with assigned clients to ensure a successful experience with GCD products and services.
• Prepare and manage project plans to guide the onboarding process for new GCD clients.
• Provide regular status reports and communicate the progress of client projects both internally and externally.
• Conduct product training for clients as needed.
• Liaise with technical staff to report and resolve any reported client technical issues.
• Be able to take complex information and communicate to clients in a manner that is straightforward and easily digestible.

Your experience should include...

• 2+ years of experience in account management or client success in the domain industry and/or at an enterprise services company.
• Strong understanding of basic DNS, WHOIS/RDAP, and Registry/Registrar workflows.
• Understanding of SSL certificates, EPP codes, or advanced DNS (e.g., DNSSEC, DKIM, DMARC).
• Proficiency in Excel (VLOOKUP/XLOOKUP, Pivot Tables).

About us... GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success.

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.