LEAP leads the world in the development and sale of cloud-based legal practice management software for small law firms on a Software as a Service (SaaS) model. We employ more than 600 people globally, have offices in the USA, Australia, and the UK with more than 57,000 users using our software worldwide. We are seeking a Client Success Manager to join our highly motivated, high-velocity, and growing team in Toronto on a hybrid work pattern. LEAP will provide you with the best training, equipment, mentoring, and support for you to be successful.
We employ people who are smart and can get things done.
As a Client Success Manager at LEAP, you will play a crucial role in ensuring the success and satisfaction of our clients (primarily law firms). You will be responsible for building strong relationships with clients, understanding their needs, and ensuring they derive maximum value from our legal software solution. We are looking for someone who is a contributor of ideas and who wants to progress their career in a high-performing culture and high-growth company.
This role will be a hybrid work model with 3 days in the office.
This is a 1-year contract role with the possibility of extension.
Responsibilities and Duties (included but not limited to)
In this role, you will be responsible for maintaining excellent client relationships, which will require proactive communication, problem-solving, and collaboration with internal teams to drive client satisfaction and retention. This job focuses on the continued use and adoption of the software by our clients through further training and communications.
You must have the ambition to perform in a fast-paced environment, be able to think quickly on your feet, and solve problems. Your “never give up” attitude is essential.
Key Responsibilities
Minimum Qualifications
Preferred (but not required)
Why work at LEAP?
Life at LEAP
LEAP is all about impact, growth, and ownership. We’re united by a genuine passion for what we do, enriched by the care we show to our customers and each other, and driven by the difference we can make together.
LEAPster culture is about prioritizing and celebrating the incredible humans behind our market-leading technology. Think performance-driven remuneration incentives, flexible hybrid work, a world-leading Parenting Policy, regular social events, free gym membership, and more.
We strongly believe that personal development and career progression are at the heart of a healthy, high-performing culture. We’re committed to empowering LEAPsters with resources, ongoing support, and more than 20 defined career pathways to explore. With us, your career will grow as you do, with opportunities to step into new roles, explore new departments, and even work abroad.