Client Services Officer & Assessor (Clerk 3)

Competition # : 45423

Department: Advanced Education

Location: HALIFAX

Type of Employment: Term

Union Status: NSGEU - NSPG

Closing Date: 18-Mar-25 ( Applications are accepted until 11:59 PM Atlantic Time)

About Us

The Department of Advanced Education works to provide fairness, safety, and prosperity for all Nova Scotians by helping them live, learn, and work to their highest potential. The Nova Scotia Student Assistance Office ensures that all eligible Nova Scotians have equity of access to quality post-secondary education and training.

About Our Opportunity

This position supports the functions of the Assessing and Client Services sections of the Nova Scotia Student Assistance Office (NSSAO). This position will provide outstanding customer service to students, parents, and guardians, as well as process applications for funding for Canada Student Loans (CSL) and Nova Scotia Student Loans (NSSL) programs, in accordance with established policies, procedures, and criteria. This position reports to the Manager, Funding and Program Automation.

Primary Accountabilities

1. Reviews, interprets, and understands the Canada Student Loans (CSL) and Nova Scotia Student Loans (NSSL) Programs.
2. Reviews applications and correspondence to ensure information is complete.
3. Has regular contact with students via phone, e-mail or through student’s secure MyPATH accounts.
4. Works regularly within the client contact centre.
5. Contacts appropriate educational institutions, agencies, and government officials for clarification regarding a student application and/or information.
6. Requests and verifies financial/personal information. Maintains strict confidentiality of information available within various information systems.
7. Provides ongoing feedback or suggestions based on knowledge and experience concerning information and student interactions.
8. May perform other related duties as assigned.

Qualifications and Experience

To be considered for this opportunity, you hold 4 years of related experience; an equivalent combination of training and experience may be acceptable. You have strong communication (verbal and written) and exceptional interpersonal skills with previous experience in a customer service environment. You must have the ability to work in a computerized environment, with experience with word processing, internet, and email programs.

A demonstrated desire to deliver customer service in both a direct face-to-face setting and through telephone contact is essential. You have superior mathematical and communication skills. You must demonstrate sound judgement and decision making, as well as attention to detail and must also work under strict deadlines in an often-stressful environment.

While not required, the following are considered as assets:

• Experience working with an Imaging and Workflow system.
• Knowledge of the Canada and Nova Scotia Student Loan programs.
• Knowledge of the income tax system, Canada Pension program, and assistance programs offered through the Department of Community Services.

Equivalency

Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

What We Offer

• Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
• Engaging workplace. Our Employees feel valued, respected, connected, and tuned in.
• Countless Career Paths.

Pay Grade: CL 18

Salary Range: $1,684.00- $1,884.17 Bi-Weekly

Employment Equity Statement:

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented.

This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via the specified link.

Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued.

External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for their interest; however, only those selected for an interview will be contacted. All questions and concerns may be directed to Competitions@novascotia.ca.