Client Services Manager

If you take pride in being compassionate, honest, professional, and safe, consider an exciting and rewarding career at Shannex. Our communities offer more than a place to work – they welcome and celebrate Great People who inspire meaningful connections while Leading the Way to Better Living.

We are searching for a Client Services Manager (LPN) to join our Parkland Saint John - Howe Hall team based in Saint John, New Brunswick.

Meaningful Benefits

You will be surrounded by supportive and talented team members who make our communities great places to live, work and visit. As an established and respected organization in the healthcare sector, Shannex offers opportunities for growth, development and advancement. And at the end of every day, you will know you’ve made a measured difference in the lives of our residents. Additional benefits include:

• Comprehensive health, vision, and dental benefits plan (eligible immediately upon hire for part-time & full-time staff) including an Employee and Family Assistance Program
• Life, travel, and other insurances
• Access to virtual healthcare 24/7 for FREE through the group health benefit plan
• RRSP program (5% employer matching)
• Vacation accrual (begins immediately) and travel insurance
• Free onsite parking
• Access to thousands of perks vendors and discounts through our WorkPerks program
• Access to continuing education and training through Shannex’s Centre of Excellence
• Opportunities to be part of sector innovation and continuous improvement initiatives
• Recognition and Rewards for service excellence and safety

About The Opportunity

• Provides clinical oversight, leadership and expertise to the care/service team by fostering and promoting best practices;
• Directs the regular health assessments of prospective and current residents to maintain quality of life in the appropriate lifestyle option;
• Assists in the recruitment, orientation, training and professional development of team members;
• Provides leadership to and direct supervision of employees in the area of responsibility;
• Ensures compliance with organizations brand standards, policies, and regulatory requirements;
• Responds to government inspection/investigation reports and maintains licensing standards;
• Promotes and leads a safety culture;

About You

In addition to placing high value on continuous improvement, collaboration and accountability, you bring:

• A Practical Nurse diploma and currently registered with the Association of New Brunswick Licensed Practical Nurses;
• Minimum five (5) years nursing experience;
• Ability to provide a clear criminal record with vulnerable sector screening upon hire;
• Advanced proficiency in the English language is required, proficiency in French considered an asset;
• Experience in a supervisory/leadership role;
• Current First Aid & CPR certificate;
• Personal computer skills in the use of related software applications.

About Us

It all began in 1988 when our Founder, Joseph Shannon, purchased a single nursing home in his hometown of Sydney, Cape Breton. For more than three decades, Shannex has grown as a trusted provider of senior accommodations, services and care in Nova Scotia, New Brunswick, and Ontario. Our industry-leading services are inspired by residents and delivered by Parkland Retirement Living and Lifestyle Residences, Shannex Enhanced Care, Faubourg du Mascaret, and Care at Home team members who create an exceptional resident experience and a positive, fulfilling work environment where every voice matters.

If you’re ready to join the Shannex team of Great People, apply today!

Great People is a core value at Shannex based on the belief that our team members are the spirit and foundation of the organization. Shannex believes equity, diversity, inclusion and belonging is about creating a culture that embraces the uniqueness of individuals, where every person is treated fairly and where racism and discrimination are not tolerated. At Shannex, every team member belongs.

All applications are kept in strict confidentiality. Only those selected for an interview will be contacted.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Business Development and Sales

Industries

Hospitals and Health Care