Client Service Rep - Entry Level CSR

We are looking for an enthusiastic Customer Service Rep to be the face of our company and promote our products and services. If you enjoy communicating with customers both online and offline, we would like to meet you. To be a successful retail CSR, you will need to attend in store events and promotions to showcase our company. You should be an excellent social media user, with the ability to advertise our products and answer client queries online. Ultimately, you should be able to increase our company’s brand awareness and generate new sales opportunities.

Responsibilities

• Post about our products/services online (e.g. social media and forums)
• Create, share and respond to online reviews
• Participate in trade shows as a spokesperson for our company
• Network and build trusting relationships with potential customers
• Thoroughly understand our products and services to inform potential customers
• Use word-of-mouth marketing techniques, like referring our company to friends
• Monitor online comments and respond or forward to the Marketing department
• Assist in organizing marketing events
• Track customers’ preferences and suggest advertising and positioning ideas
• Provide feedback to the Marketing and Product departments regarding customers’ requests
• Track and report on competitors’ marketing activities

Skills

• Proven work experience as a Brand Ambassador, Promoter or similar role
• Strong social media presence on multiple platforms
• Experience creating online content
• Familiarity with scheduling tools for social media, like Hootsuite and Buffer
• Excellent communication skills
• Professional attitude
• An outgoing, friendly personality, and a desire to meet new people
• Experience in retail sales is a plus
• BSc in Marketing or relevant degree'

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Work Location:

• One location

Work Remotely

• No

Job Types: Full-time, Part-time

Pay: Up to $29.00 per hour

Expected hours: 40 per week

Additional pay:

• Bonus pay

Benefits:

• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Experience:

• Customer service: 1 year (preferred)

Licence/Certification:

• Driver's License (preferred)

Work Location: In person