Client Service Manager I

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Jobs by Category: Health

Job Function: Health Solutions

Status: Full Time

Schedule: Regular

Description

Our team and what we’ll accomplish together

An inside/outside sales position supporting the development of long term key business relationships at the operational levels with clients by positioning TELUS Health as a key component of the client’s business strategy. The primary responsibility of the position is retention of billed base revenue of the assigned account base. May also prospect new business and drive growth (through campaigns) in smaller accounts, under $100k.

What you’ll do

• Support the Account Manager by responding to business customers requests
• Explain and recommend TELUS products and services to meet client needs (off the shelf/less complex solutions)
• Develop module account plans and/or deal plans as required, prepare weekly sales funnel
• Prepare costing estimates, develop quotes, and deliver proposals on time for basic services and products with 100% accuracy
• Up-sell and identify opportunities and pass leads to Account Managers/Executives
• Initiate hand-off documents and contract administration

Qualifications

What you bring

• Knowledge of TELUS offerings, integrated solutions, competitive offerings, and emerging technologies – and their ability to meet the customer’s needs
• Knowledge of the client’s business direction, their industry and industry trends, their competitive proposition, their competitors, and their issues and opportunities
• Knowledge of competitive trends in the global marketplace in relation to TELUS offerings and the business of the client
• Ability to present TELUS solutions to clients in terms of financial impact, relying on strong business acumen and an understanding of financial concepts
• Ability to identify opportunities, assess risks and determine profitability
• Ability to negotiate and engage necessary support from internal resources and external vendors
• Ability to establish and sustain positive working relationships based on trust and mutual respect with individuals at the operational levels within the client organizations
• Minimum of 1-3 years experience in pharmacy or high-technology industry
• Great knowledge of the Kroll dispensary software and product
• SalesForce CRM knowledge

Great to have

Successful completion of a recognized selling skills program or successful completion of a recognized Sales and Marketing diploma or certificate program.

Salary Range: $57,000-$85,000

Performance Bonus or Sales Incentive Plan: 10%

Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more …

Please note that the compensation shown in the job posting may be subject to change in 2025.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Health

We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

21,166
Physicians using TELUS Health electronic medical records

140 million+
Health claims processed using TELUS Health solutions

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.