Client Service Manager

Overview Paladin Security: Making the World a Safer and Friendlier Place because we CARE!

Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Position Overview

Responsible for maintaining and refining Paladin Security Group's security programs for all assigned Paladin contracts throughout the Winnipeg region; developing and coordinating implementation strategies to support the program; and evaluating the capacity of Paladin staff to respond effectively to security and safety emergencies.

Essential Job Functions

• Assists in the development of short- and long-range goals and objectives, ensuring that such plans support the goals, policies and vision of Paladin Security Group.
• Monitor profitability of client sites utilizing PowerBI and develop plans to ensure site wages increase regularly and in conjunction with cost of living and provincial minimum wage increases.
• Develops, implements, maintains and evaluates the security programs for Paladin's contracts.
• Oversees and schedules the appropriate resources to ensure all of the company's contractual obligations are met.
• Takes ownership of staff and client issues and supports the timely response to both groups.
• Develops and maintains excellent relationships with the clients in the portfolio.
• Performs interviews to support Human Resources to ensure sufficient resources are available to meet the company's contractual obligations.
• Ensures there are thorough site training and employee orientations programs in place at all sites within the portfolio.
• Monitor compliance regarding Labour Standard and Averaging Agreement to ensure employees are classified correctly.
• Work with scheduling to minimize overtime to target > 1%.
• Visits with clients and the staff assigned to the sites regularly and ensure the needs of both the client and staff are met.
• Monitors all accounts receivable of clients within the portfolio and assists accounting when needed to ensure all accounts are kept up to date.
• Monitors daily and nightly reports and Incident Reports and takes appropriate action on the reports that are related to sites within the portfolio.
• Ensures overall coordination of Paladin contract security plans meet client expectations and industry regulations.
• Verify site staff have updated Paladin's OH&S monthly at each site including Risk Assessments and New Employee Orientations.

Education Requirements (Any)

• High School Diploma/GED
• Bachelor's Degree
• Non Violent Physical Crisis Intervention
• First Aid/CPR
• Previous Security Experience
• Valid Class 5 Non GDL Drivers Licence

Certification Requirements (Any)

• Valid Class 5 License
• Valid Manitoba Security Guard License

Additional Information / Benefits

We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.
Applicants are required to complete an online application at www.paladinsecurity.com/careers to be considered for this position.
Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Paid Vacation