Client Service Director, Nursing

Closing the Gap Healthcare (CTG) is dedicated to providing Canadians with the highest level of care across a wide range of home-based and community-setting services.

We are hiring a Client Service Director, Nursing to lead our client operations across our GTA Nursing Clinics and Halifax Personal Support Services. This Client Service Director, Nursing will provide thought leadership to all nursing activities throughout Closing the Gap.

Reporting to the Vice President of Client Services, the Client Service Director, Nursing will provide key leadership, guidance, and planning for the development of their assigned geographic area, represent Closing the Gap to our external stakeholder partners, and develop local Client Service Managers and Supervisors.

This is a full-time permanent position based out of the GTA in a hybrid environment of home, branch clinics, and in-office supporting our GTA and Nova Scotia locations.

If you thrive in a collaborative environment, enjoy working for a purpose, and are inspired by the people you work with and support, come and join our Team Made for Caring!

What You’ll Be Doing

Operational Leadership

• Provide strategic and operational leadership to assigned geographic areas to meet CTG’s goals and objectives.
• Collaborate with other members of the Senior Governance Team to support operational service delivery and establish plans to improve the quality of service to our clients.
• Represent Closing the Gap and develop effective relationships on behalf of the company with leaders across various Health Authorities in different provinces and local Home and Community Care Support Services (HCCSS) Leaders.
• Develop growth opportunities for the company by identifying industry and market trends in the home and community sectors.

Nursing Thought Leadership

• Represent Closing the Gap Nurses with external stakeholders by promoting CTG’s vision of nursing practice and best-in-class ethical client care in industry forums.
• Lead the nursing research agenda to create and promote advance quality client care service based on evidence-based nursing practices for all nurses within CTG.
• Evaluate and assess nursing practice and client care within the organization to determine areas of improvement.
• Champion the continued professional learning and development of nurses across the organization.
• Be the Subject Matter Expert of Infection Prevention and Control.

People Leadership

• Coach, develop and inspire branch leaders and team members, promoting a positive work culture.
• Support, coach, and mentor others to succeed with change. Establish tools and processes for communicating and collaborating with direct care nurses.
• Be a hands-on and visible leader in the GTA Clinics and provide clinical expertise across the GTA Clinics when needed.
• Demonstrate commitment to support organizational goals through collaborating at all levels of the organization.

Skills Needed For Success

• Minimum of 5 years in progressive leadership positions in healthcare or home and community environments.
• Minimum of 3 years of operational experience, managing expenses in relation to revenue; analyze the ongoing financial status of the Branch to ensure that established financial goals are being achieved; complete monthly and annual financial reports as requested.
• Current Registration with the College of Nurses of Ontario or College of Nurses of Nova Scotia in good standing.
• Completion of a Master’s degree in Business or a health-related discipline is an asset. Solid knowledge of the principles, practices and methods of business development, operations, service delivery, financial management and control, program development, implementation, and evaluation.
• Experience in operational planning, development, and evaluation with the ability to identify long-term strategies and goals.
• Knowledge of quality and risk management practices (clinical and non-clinical) with a demonstrated commitment to continuous quality improvement, including Infection Prevention And Control (IPAC) standards.

What You Can Expect

As a member of Closing the Gap Healthcare, we are built to be a Team Made for Caring, you can expect:

• Competitive Total Compensation package.
• Comprehensive health and dental package, including comprehensive support for mental health.
• Group RRSP Matching.
• Extensive learning and development career opportunities.
• A culture of performance recognition and appreciation.
• A commitment to excellence.

Who We Are:

Closing the Gap Healthcare (CTG) is proud to be a Canadian-owned, award-winning, fully accredited and government (Ministry of Health) funded organization. We are dedicated to providing people of all ages the highest level of care across a wide range of home-based and clinic healthcare services. Everything we do is based on ethical principles and compassion, together with our commitment to meet the highest practice standards. We are, in every way, A Team Made for Caring.

The Not So Fine Print

We are excited you are considering applying to become a valued member of our “Team Made for Caring”. This position is open to individuals who are eligible to work in Canada, and who meet all the essential requirements stated above. Accommodation will be provided in all parts of the recruitment and assessment process as required under the CTG Accessibility policy.

Closing the Gap is committed to a high-quality and safe environment for our team members and clients/families. At Closing the Gap, we strongly encourage all new hires to be vaccinated against COVID-19 and Influenza as unvaccinated team members put themselves, co-workers, their clients, their client’s families, and CTG’s communities at unnecessary risk.

Closing the Gap is committed to the success of all its team members. If you feel you need accommodations because of illness or disability, please do not hesitate to contact Human Resources at jobs@closingthegap.ca at your earliest convenience.