Client Service Consultant

Are you a polished customer service professional looking for remote work to help you move further in your career? Are you passionate about customer service and helping people by resolving inquiries and troubleshooting? Are you someone who prides themselves on their ability to multitask? Do you have a home office space with strong WIFI?

If yes, then we have a very exciting opportunity for you!

We are looking for a personable Client Service Consultant to work on a contract basis for our client, a well-known Educational and Regulatory Government Association for Ontario.

Position: Client Service Consultant
Duration: 6 month contract with the possibility of extension or permanency
Shift: Monday to Friday, 8:30 AM - 4:30 PM OR 9 AM - 5 PM EST
Salary: $18.90/hr
Location: Remote for now with possibility to work in office, located in Mississauga
Industry: Service

Advantages

1. Remote work opportunity!
2. $18.90/hourly, paid weekly
3. Great work-life balance - 9 AM - 5 PM or 8:30 AM - 4:30 PM
4. No evenings or weekends!
5. Excellent onboarding process, with great training provided around client service and de-escalation of calls
6. Opportunity to be a part of an excellent organization, with a collaborative culture, focused on investment in their employees
7. Opportunity for contract extension or permanency

Responsibilities

1. Handling all inbound registration and other inquiries from Members of the association, at times handling tough conversations
2. Managing certifications, member inquiries over the phone (most of the time), and occasionally over email, in regards to a variety of matters, including payments for membership, etc.
3. Maintaining/logging member information on the system in an efficient and timely manner
4. Ability to multitask between calls and system handling
5. Working collaboratively with stakeholders, partners, and colleagues in other departments to ensure seamless interaction with members and clients.

Qualifications

1. 1+ year of call centre experience
2. Excellent oral and written communication skills
3. Ability to work in a dynamic fast-paced environment
4. Strong typing/keyboarding abilities
5. Have access to a reliable WI-FI connection.
6. Have a designated home office space

If you're a skilled customer service professional with call centre experience and eager to make a difference we want to hear from you. Apply now!

1. Apply Online
2. Send a copy of your resume to andrea.francis@randstad.ca and mention Client Service - Remote Ontario