Client Service Consultant

Are you a polished customer service professional looking for remote work to help you move further in your career? Are you passionate about customer service and helping people by resolving inquiries and troubleshooting? Are you someone who prides themselves on their ability to multitask? Do you have a home office space with strong WIFI?

If yes, then we have a very exciting opportunity for you!

We are looking for a personable Client Service Consultant to work on a contract basis for our client, a well-known Educational and Regulatory Government Association for Ontario.

Position Details

• Position: Client Service Consultant
• Duration: 6 month contract with the possibility of extension or permanency
• Availability: 7am - 7pm Monday to Friday
• Salary: $18.90/hr
• Start Date: May 12th, 2025
• Location: Remote (Ability to go to onsite training in Mississauga)
• Industry: Service

Advantages

• Remote work opportunity!
• Onsite team training for 1 to 3 days in Mississauga
• $18.90/hourly, paid weekly
• Equipment provided
• Great work-life balance, shifts between 7am - 7pm Monday to Friday
• No evenings or weekends!
• Excellent onboarding process, with great training provided around client service and de-escalation of calls
• Opportunity to be a part of an excellent organization, with a collaborative culture, focused on investment in their employees
• Opportunity for contract extension or permanency

Responsibilities

• Handling all inbound registration and other inquiries from Members of the association, at times handling tough conversations
• Managing certifications, member inquiries over the phone (most of the time), and occasionally over email, in regards to a variety of matters, including payments for membership, etc.
• Maintaining/logging member information on the system in an efficient and timely manner
• Ability to multitask between calls and system handling
• Working collaboratively with stakeholders, partners, and colleagues in other departments to ensure seamless interaction with members and clients.

Qualifications

• 1+ year of call center experience, 40+ calls per day
• Excellent oral and written communication skills
• Ability to work in a dynamic fast-paced environment
• Strong typing/keyboarding abilities
• Have access to a reliable WI-FI connection with minimum requirement download and upload speeds - 25 MBPS for both
• Must have a private, designated home office space (free from distraction and noise)
• Ability to attend infrequent onsite training days with the team in Mississauga

Summary

If you're a skilled customer service professional with call center experience and eager to make a difference we want to hear from you. Apply now!

1. Apply Online
2. Send a copy of your resume to andrea.francis@randstad.ca and mention "Client Service Representative - Mississauga"

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.