Client Service Assistant, Dermatology

Join our team as a Client Service Assistant, Dermatology!

Are you passionate about helping people live their healthiest lives? Do you thrive in a dynamic, supportive environment where your contributions truly matter? If so, Medcan is the place for you!

About Us:

Founded in 1987, Medcan is a leader in transformational proactive and primary care dedicated to helping patients and team members live well, for life. We offer a comprehensive range of services including preventative health assessments, wellness programs, and specialized medical care.

Our core values of excellence, drive, respect and integrity guide everything we do. We’re committed to creating a workplace where everyone can thrive, and we’re proud to support over 1,500 businesses across Canada with our health and wellness solutions.

Why You’ll Love Working Here:

1. Coffee and Snacks: Keep your energy up with our delicious onsite offerings.

2. Staff Perks: Access to wellness programs like fitness training and other discounted Medcan services and products.

3. Benefits: We offer a comprehensive benefits plan and RRSP matching.

4. Engaging Work Environment: Join a team that values collaboration, creativity, and continuous improvement.

5. Recognition: We celebrate our employees’ contributions through manager recognition and AwardCo prizes.

6. Career Growth Opportunities: We believe in nurturing talent and providing opportunities for professional development and career advancement.

What You'll Do:

1. Acting as a first point of contact and setting the tone for clients by greeting them warmly, checking in and out of their appointments, and ensuring invoices and charges are correct.

2. Providing exceptional service: offering a beverage, hanging up coats, coordinating other Medcan appointments.

3. Processing payments for appointments and products.

4. Ensuring all appropriate patient forms are completed.

5. Open and closing procedures including next day preparation.

6. Scheduling appointments for clients.

7. Inventory of Reception supplies.

8. Responding to all client issues and inquiries.

9. Troubleshooting.

10. Maintaining a good working relationship with other departments to ensure an outstanding client experience.

11. Respond to staff and client inquiries via email and phone.

12. Cross-cover other clinic roles on an occasional basis.

What You'll Need:

1. Prior experience in a similar role, dermatology clinic experience is an asset.

2. Four Star Hotel or hospitality experience is an asset.

3. Ability to stand/walk for duration of shift.

4. Education in health or a related discipline.

5. Strong organizational and time management skills.

6. Excellent verbal and written communication skills.

7. Beginner - Intermediate level skills in MS Office.

8. Ability to multi-task and work in a team environment.

9. Ability to foster relationships with colleagues and patients.

This is a full-time position currently scheduled 5 days a week between Monday to Friday and occasionally Saturday. Located at our Toronto office at 150 York St. Applicants must be available to work in-clinic between the hours of 8:00am - 5:00pm for an 8 hour shift.

Ready to Apply?

If you’re ready to make a difference and be part of a company that truly cares about its people, we’d love to hear from you! Apply today and let’s inspire wellness together.

Diversity, Equity and Accessibility:

Medcan is dedicated to employment equity, diversity and inclusion. We strive to ensure all staff have a fair opportunity to participate and succeed at work. If contacted for an employment opportunity, please advise your Talent Acquisition Specialist if you require accommodation.