Client Relations and Patient Safety Coordinator

Client Relations and Patient Safety Coordinator

Requisition ID: 367515

Position Number: 20066906

Posting End Date: Open Until Filled

City: Winnipeg

Employer: Winnipeg Regional Health Authority

Site: WRHA Corporate

Department / Unit: Client Relations and RL

Job Stream: Clinical Support

Union: Non Union

Anticipated Start Date: 10/28/2024

FTE: 1.00

Anticipated Shift: Days

Work Arrangement: Hybrid

Daily Hours Worked: 7.75

Annual Base Hours: 2015

Grow your career in the Winnipeg Health Region! Our team provides a spectrum of health care services through an integrated network of sites, services and organizations. We’re united by a shared commitment to excellent and equitable health care.

Position Overview

Reporting to the Manager, Client Relations and Engagement WRHA, and in collaboration with other members of the Client Relations team and Quality Improvement & Patient Safety Unit, the Client Relations (CR) and Patient Safety (PS) Coordinator supports quality improvement and patient safety across the Winnipeg health region.

Primary functions of this role include:

1. Intake, assessment, referral or resolution of requests from patients, clients, residents, families and the public;
2. Intake, assignment, designation and entry of patient safety events;
3. Correspondence with Manitoba Health and Seniors Care for completion of assigned processes;
4. Entry and management of files in RL Solutions (Risk and Feedback).

Experience

1. Minimum of three years of experience in a health care setting/health information services is required.
2. Experience using RL Solutions (Risk or Feedback modules) is an asset, as well as proficiency in spreadsheets, databases and other computer systems.

Education (Degree/Diploma/Certificate)

1. Undergraduate degree or diploma in a health-related discipline preferred.
2. An equivalent combination of education and experience may be considered (i.e., five years of experience completing intake and response to patient and family requests).
3. Medical terminology is an asset.

Certification/Licensure/Registration

1. Must have a valid driver’s license and access to a reliable vehicle.

Qualifications and Skills

1. Must possess excellent analytical skills, problem-solving abilities, as well as oral and written communication skills, judgment and interpersonal skills.
2. Must be able to work independently and demonstrate the ability to put conceptual ideas into practice.
3. Demonstrated ability to understand processes, particularly in complex systems.
4. Integrity, dependability, honesty, initiative, tact and high ethical standards are required.

Physical Requirements

Not Applicable

This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment.

Please note that an employee is not permitted to hold two or more positions across the WRHA legal entity that combine to equal more than 1.0 EFT. The WRHA legal entity includes Churchill Health Centre, Deer Lodge Centre, Golden West Centennial Lodge, Grace Hospital, Middlechurch Home of Winnipeg, Pan Am Clinic, River Park Gardens, Victoria General Hospital, WRHA corporate programs, and WRHA community health services.

Interviewed candidates may be called upon to participate in a skills assessment.

Any application received after the closing time will not be included in the competition.

We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.