Client Programming Supervisor

Client Programming Supervisor at Kendleton

Mission Statement: Homes First Society develops and provides affordable, stable housing and support services to break the cycle of homelessness for people with the fewest housing options.

Position type: Full-time, Permanent

Reports to: Site Manager

Location: 101-121 Kendleton Drive

Hours of Work: Wednesday – Sunday, 10am - 6pm, with one late night (12pm - 8pm) required.

Start date: ASAP

Salary: $67,500, annually

The Client Programming Supervisor will report to the Site Manager at 101-121 Kendleton Drive and will implement and oversee events, outings, and recreational activities tailored to the needs of the residents at this location.

Job Responsibilities:

• Gather feedback from residents and staff regarding desired programs, outings, and recreational activities that best serve the needs of clients; design and oversee their implementation and evaluation.
• Connect with outside individuals or agencies that provide services to meet these needs.
• Monitor current and ongoing programs, providing support, and evaluating performance on a regular basis.
• Keep data and statistics on programs, events, and outings, recording attendance and involvement at activities and events of all internal and external stakeholders including staff, residents, and agency partners.
• Create communication strategies to ensure that residents and staff are informed and well-equipped regarding programs.
• Work closely with the Site Manager and the Client Services Department to coordinate events, obtain resources, and volunteers.
• Prioritize and assign duties to team members when appropriate.
• Supervise a unionized workforce within the context of the Collective Agreement.
• Intervene in crises, de-escalate conflicts, and respond to client emergencies, including overdoses and the administration of Naloxone or oxygen.
• Ensure adherence to Homes First Policy and Procedures, including Homes First’s Harm Reduction Policies.
• Ensure effective communications with other departments within Homes First Society as well as with external agencies.
• Manage employee performance and perform necessary administrative duties such as timekeeping and performance reviews.
• Ensure that all documentation is completed to agency standards.
• Other responsibilities as required.

Qualifications:

• Post-secondary education in a related field or equivalent in education and experience.
• At least 3 years’ experience working with people who are homeless, under-housed, and dealing with addictions and mental illness.
• At least 1 year of experience supervising unionized staff.
• Demonstrated experience performing case management functions and ability to effectively prioritize work in a fast-paced environment.
• Ability to work effectively in a collaborative team environment.
• Excellent communication, organization, and time management skills.
• Supervisory experience in a unionized setting is an asset.
• Knowledge of relevant laws, standards, and guidelines.
• Knowledge of resources and services available in the community.
• Excellent interpersonal, conflict resolution, and organization skills.
• Certificates in First Aid, CPR, Crisis Prevention, and Intervention are an asset.
• Computer literacy, including the ability to access and use a variety of information system tools to support the delivery of the project at a sophisticated level.
• Able to lift boxes up to 25 lbs.
• Ability to work outside of regularly scheduled hours to accommodate activities such as training and events.
• Certificate of Completion of Homelessness Learning Hub’s Harm Reduction for the Homelessness Sector is considered an asset.
• Other duties as required.

Working in an environment where there may be smoke is required.

The successful applicant must provide a criminal record check that is satisfactory to Homes First Society.

Accommodation:

Homes First is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known and we will work with you to meet your needs.

Covid-19 Vaccination Policy:

Please note, all candidates offered a position with Homes First from September 8, 2021, onward must be fully vaccinated and provide proof of their vaccination status as a condition of employment. Please note Homes First will comply with its human rights obligations and accommodate employees who are legally entitled to accommodation.