CLIENT INTAKE WORKER

Department: Ontario Works
Classification: Community Service (CS-2)
Employment Status: Regular Full-Time

Reporting Relationship
The Client Intake Worker will work under the direction of the MFN Ontario Works Department Manager (DM)

Position Objective
Working as a team player in the delivery of the Ontario Works program, the Client Intake Worker will be responsible for client intake procedures, assist and assess with identifying client long-term goals and based on client needs make necessary referrals.

Essential Functions

• Maintains working knowledge of Ontario Works program and other legislation relating to client services
• Work directly with clients to administer intake applications and assist with identifying client needs and making appropriate referrals
• Ensure client program needs for MFN members are delivered in a timely and professional manner
• Serves as a member to work collaboratively on action plans for client growth, stability and independence
• Maintains and monitors accurate database, client records and files to ensure accountability and consistency of program services
• Ensure compliance of MFN Personnel, Finance and Administrative policies and procedures
• Maintains good working relationships and effective communication, both in written and oral form to clients, co-workers, internal and external organizations
• Experience with various computer hardware and software application such as Excel and MS Word
• Develop and implement annual work plans
• Attends internal monthly staff meetings and prepares monthly staff reports
• Participates in staff development opportunities for skills improvement and program benefit as advised by DM
• Performs other duties as may be assigned from time to time

Qualifications and Requirements

Preferred

• Post Secondary Diploma in relevant field with OSSD and relevant related work experience would be an asset
• Experience in Social counseling would be an asset
• Have knowledge of the Ontario Works Program and Directives

Minimum

• OSSD and relevant related work experience would be an asset

Other

• Able to work appropriately and sensitively with confidential information and maintain strict confidentiality at all times
• Must be personable, professional and empathic qualities
• Must have strong interpersonal and effective communications skills, both written and oral form for clients, co-workers, internal and external organizations
• Makes program related informed decisions when required
• Knowledge of and is an advocate of MFN’s vision and goals
• Fluency in the Ojibwe language is a strong asset
• Must have knowledge and/or experience with the Ojibwe culture, history and customs
• Ability to adapt and handle stressful environments and situations
• Must have valid driver’s license
• Must be willing work flexible hours to meet the needs of clients and program deliverables
• Current (30 day) CRC mandatory and must be original or certified copy

CRC Rationale: Criminal Reference Check must be thirty (30) days current, certified copy, or original. The M’Chigeeng First Nation is committed to providing a safe and secure work environment and is in a position of trust and must strive to maintain the provision of a safe and secure environment. Therefore, candidates must have a record clear of occurrences and convictions relating to alcohol, drug involvement, fraud, theft, assault and related convictions.

Interested applicants must submit COVER LETTER, RESUME, THREE (3) CURRENT REFERENCES (2 Work-Related references from a direct supervisor/manager and 1-character reference that will be contacted upon a successful interview) and education certifications to:

Application Due Date: April 7th, 2025

Client Intake Worker
employment@mchigeeng.ca
c/o Human Resources
P.O. Box 333 M’CHIGEENG, ON P0P 1G0 (Fax 705-377-4980)

LATE OR INCOMPLETE applications will not be considered. Preference will be given to Anishinabek people.
For Job Description, please contact Human Resources employment@mchigeeng.ca