Client Growth Manager - SaaS

Role: Client Growth Manager

Locations: Ontario, CA and Chicago, IL (Hybrid role with regular travel between locations)

About Steer Health

Steer Health is revolutionizing healthcare delivery through innovative technology solutions that improve patient experiences while driving operational efficiency. We partner with leading healthcare providers to transform their operations and achieve exceptional results.

Position Overview:

We're seeking an exceptional Client Growth Manager to drive market expansion, optimize patient experiences, and implement innovative automation solutions for our healthcare partners. This role combines strategic thinking with hands-on execution to deliver measurable impact in healthcare delivery and cost optimization.

Key Responsibilities:

1. Strategic Growth & Market Expansion:
   • Develop and execute comprehensive growth strategies for assigned healthcare clients.
   • Lead market expansion initiatives, identifying new opportunities and penetration strategies.
   • Create data-driven recommendations for client growth and operational efficiency.
   • Build and maintain strong relationships with key stakeholders across client organizations.
   • Travel between Ontario, CA and Chicago, IL markets to support client growth initiatives.
2. Automation & Innovation:
   • Identify and implement automation opportunities within client workflows.
   • Drive digital transformation initiatives to improve operational efficiency.
   • Develop scalable solutions that can be replicated across the client portfolio.
   • Monitor and optimize automated processes for maximum impact.
3. Patient Experience Excellence:
   • Champion patient-centric solutions and improvements.
   • Analyze patient journey touchpoints and implement enhancement strategies.
   • Monitor and improve patient satisfaction metrics.
   • Develop best practices for patient engagement and experience.
4. Team Leadership & Coaching:
   • Provide mentorship and guidance to client teams.
   • Lead by example in project execution and client management.
   • Foster a culture of continuous improvement and innovation.
   • Facilitate knowledge sharing and best practice adoption across clients.

Required Qualifications:

• Bachelor's degree in STEM field (Engineering, Computer Science, or related).
• 5+ years of healthcare industry experience, with focus on growth and cost optimization.
• Proven track record in implementing automation solutions in healthcare settings.
• Demonstrated success in driving market expansion and revenue growth.
• Strong understanding of healthcare operations, regulations, and market dynamics.
• Experience in patient experience optimization and healthcare delivery models.
• Excellence in project management and cross-functional team leadership.
• Outstanding analytical and problem-solving capabilities.
• Ability to travel regularly between Ontario, CA and Chicago, IL offices.

Preferred Qualifications:

• Master's degree in relevant field (MBA, Healthcare Administration, etc.).
• Healthcare technology platform implementation experience.
• Experience with healthcare analytics and ROI measurement.
• Background in process improvement methodologies (Six Sigma, Lean).
• Experience with CRM systems and automation tools.
• Familiarity with healthcare markets in California and Illinois.

Impact Areas:

• Drive 25%+ year-over-year growth for assigned clients.
• Achieve 30%+ cost savings through automation initiatives.
• Improve patient satisfaction scores by 20%+.
• Reduce operational inefficiencies by 40%+.

What We Offer:

• Competitive base salary with performance-based bonuses.
• Comprehensive healthcare benefits.
• Professional development opportunities.
• Work with cutting-edge healthcare technology.
• Collaborative and innovative work environment.
• Flexible work arrangements between Ontario, CA and Chicago, IL offices.

Steer Health is an equal opportunity employer committed to diversity and inclusion in the workplace.