Client Experience Coordinator

Help Us Carry On Traditions and Celebrate Southern Alberta

Be a part of the team that's been advancing traditions in southern Alberta for over 125 years through our signature events, such as the Lethbridge & District Pro Rodeo, Whoop-Up Days, and Ag Expo. Experience our vibrant events from a new perspective and take pride in your contributions.

Seize the opportunity to be part of the momentum of the new Agri-food Hub & Trade Centre and live the excitement every day! Join our team of high-performance professionals who are passionate about creating memories and enriching the community. Your role will directly contribute to the success of our events and the community's enjoyment.

Helping to lead and tell a story written over more than 125 years:

We are building relationships in the Southern Alberta community and beyond. We are bringing the community together through significant events, including Whoop-Up Days, Lethbridge & District Pro Rodeo, Lethbridge Farmers' Market, Ag Expo, Agri-food Innovation Expo, and Glow Lethbridge. We are telling the story of the Lethbridge & District Exhibition and the Agri-food Hub & Trade Centre.

Summary

Reporting to the Manager, Client Services, the Client Experience Coordinator works within a team to curate LDE’s brand and guest experience as the front-line champion for clients and guests who attend LDE Events.

The Client Experience Coordinator is a solution-focused independent thinker who excels at customer service. This individual is a team player who understands that it takes the entire team to execute a successful event. The Client Experience Coordinator will be responsible for delivering high-quality, strategic, and well-designed event plans that ensure the client’s vision is achieved and often exceeded.

The Client Experience Coordinator plays a critical role in the planning, coordination, and execution of events while delivering a high level of customer service as the client’s primary point-of-contact.

Qualifications

• Post-Secondary Diploma, Certificate or Degree, or a combination of relevant education, training, and experience.
• Experience in the planning, preparation, promotion, and execution of multiple events is considered an asset.
• Previous experience in sales, entertainment, or event industry is considered an asset.
• Experience working events is considered an asset.

• Strong problem solving and critical thinking skills.
• Organizational and task management skills.
• Customer service and communication skills.
• Ability to manage stressful situations.
• Proficiency in managing multiple, complex priorities within demanding timeframes.
• Time-management skills and a proven track record of delivering quality results, with attention to detail.
• Computer proficiency required including advanced Excel, Word, Outlook, databases, and general Internet skills.
• Knowledge of the event and entertainment industry considered an asset.
• Experience and knowledge of event management software, and CRM platforms considered an asset.

Must be able to obtain and maintain a satisfactory Criminal Record Check for the duration of employment.

Key Work Activities

As a key member of LDE’s Client Experience team, the Client Experience Coordinator participates in the development and execution of external client events as well as LDE Internally Produced Events by:

• Playing a key role in the coordination and execution of assigned events.
• Acting as the organizational liaison and client point-person during the execution of assigned events.
• Facilitating effective communication with clients by phone, email, or in-person meetings.
• Establishing lasting relationships with clients and stakeholders.
• Managing the effective flow of information, including event confirmation sheets, quotes, floor plans, and invoices.
• Inputting all post-sales orders and client requests into event software, including required setup equipment, catering orders, event services, and staffing requirements.
• Coordinating event set up and execution with the Operations and Food & Beverage departments.
• Arranging for deposits and final payments to be made with the Finance department.
• Creating and distributing pre-event and post-event reporting.
• Contributing to multi-departmental and team meetings.
• Transitioning between different event locations and settings, while exhibiting a strong ability to multi-task and manage competing priorities effectively.
• Executing any additional duties that may be required by the Manager, Client Services.

Working Environment

Full-time position. Work undefined hours to align with the event schedule. The Client Experience Coordinator will be required to work hours often in the evenings and/or weekends. This position does qualify to accumulate any overtime hours worked as Banked Time as approved by the Manager, Client Services.

The working environment takes place in LDE venues including the Agri-food Hub & Trade Centre. Freedom of movement, walking, and standing is required to be physically mobile and walk long distances for extended periods during events. Daily use of event management software and radio communication is required.