Client Executive - ServiceNow

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Role overview

A Client Executive – ServiceNow is very consultative and plays a critical, market-facing role (clients and partners) and is responsible for building trust-based relationships in an industry where they have sophisticated knowledge of the intricacies and struggles that are inherent to the business. This role is not about Product and Services; it’s about solving business challenges with strategic process and Automation solutions.

What you'll do

A Consultative seller goes beyond simply pitching a product; instead, they engage in important conversations with clients to uncover underlying issues and opportunities for improvement. They possess a comprehensive understanding of the nuances and problems within their industry, allowing them to empathize with their clients' needs and challenges. Drawing on their industry expertise, they craft customized solutions that harness the power of ServiceNow's platform to drive real business transformation.

Building trust and credibility with clients, positioning themselves as a trusted advisor rather than just a vendor. They guide clients through the entire process, from initial discovery to implementation and beyond, ensuring that the solution not only meets immediate needs but also aligns with long-term strategic goals.

Success for a consultative seller with an industry background bringing to bear ServiceNow understands that successful sales are about more than just closing deals—it's about establishing enduring relationships and delivering tangible value that drives meaningful change for their clients!

What you bring to the role

• 4-9 years selling professional services and/or ServiceNow solutions (If not experienced directly with ServiceNow, must have strategic services selling experience with a focus in ITSM (HP, BMC, CA, or IBM); ServiceNow HIGHLY desired)
• Deep Industry experience in one of the following: Banking, Financial & Insurance Services (BFSI), Healthcare Life Sciences (HCLS), Communication, Media, Technology (CMT), Manufacturing, Logistics, Energy & Utilities (MLEU), Retail, Consumer Goods, Travel & Hospitality (RCGTH) all desired!
• Excellent communication skills, integrity, and interpersonal skills with the ability to earn the trust of sophisticated customers and executives.
• May require some travel on an as-needed basis (up to 25% of the time).
• 3+ years of direct solutions sales experience in the ITSM industry cultivating professional relationships and taking care of long sales cycles.
• Familiar with the regulations that drive the technology capture process and a strong advocate for the company.
• Proven track record to tell the Now story internally with GTM teams.

Working arrangements

For remote roles, we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in Ontario and/or Nova Scotia, where our hubs are located. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

Note: The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.