Client Engagement Specialist (WFH)

Client Engagement Specialist - 100% WORK FROM HOME

Globe Life – AO is a trusted leader in providing life insurance solutions, dedicated to helping families secure their financial future and protect the ones they love. We are currently looking for compassionate and client-focused individuals to join our team as Customer Service Representatives.

Position Overview:
As a Customer Service Representative, you will be the first point of contact for clients, assisting them with inquiries, ensuring a smooth and positive experience, and helping them navigate their life insurance policies. You will play an essential role in maintaining strong client relationships and delivering excellent service, all while contributing to the company’s mission of financial security and peace of mind for families.

Key Responsibilities:

1. Handle client calls and emails, addressing inquiries, policy questions, and general concerns.
2. Provide clear, accurate information to clients about their life insurance policies, benefits, and coverage options.
3. Ensure a seamless and efficient customer experience by promptly resolving issues and maintaining a high level of satisfaction.
4. Maintain accurate records of client interactions and update policy details as needed.
5. Work closely with the sales and support teams to ensure a consistent and high-quality client experience.

Qualifications:

1. Excellent communication skills, both written and verbal, with the ability to explain complex information clearly.
2. Strong problem-solving skills and a customer-first mentality.
3. Attention to detail and the ability to manage multiple client requests simultaneously.
4. Previous customer service or call center experience is a plus.
5. Self-motivated, reliable, and able to work both independently and as part of a team.
6. Comfortable working in a fast-paced, dynamic environment.
7. Ability to adapt to new technology and systems quickly.

Why Join Globe Life – AO?

1. Competitive benefits with unlimited earning potential.
2. Comprehensive training to ensure you are fully equipped to support clients effectively.
3. A friendly, supportive team environment with opportunities for career growth.
4. Access to flexible work schedules and a work-from-home option.
5. Ongoing development and training to keep you at the top of your game.

If you are dedicated to delivering outstanding customer service and are excited about making a difference in people's lives, apply today to become a part of the Globe Life – AO family. We look forward to hearing from you!