Client Care Representative-TD

Job Title: Remote Client Care Representative – TD
Location: Remote (Canada-based)
Job Type: Full-Time | Remote

About Us:
TD Bank Group is a trusted leader in financial services, committed to providing outstanding support to individuals and businesses. Our Client Care team ensures that every customer interaction is handled with professionalism, empathy, and accuracy—no matter where they are.

Role Overview:
As a Remote Client Care Representative, you’ll be the first point of contact for clients seeking assistance with their banking needs. Your role will be to listen, solve problems, and guide clients through our services with confidence and clarity.

Key Responsibilities:

1. Answer inbound calls, emails, or chats from clients regarding banking services
2. Provide support for account questions, transactions, and digital banking tools
3. Resolve issues efficiently while maintaining a high level of service
4. Update and maintain accurate client records
5. Escalate concerns when necessary and follow up to ensure resolution
6. Meet performance metrics related to quality, accuracy, and response time

Qualifications:

1. 1+ year of experience in customer service (banking or call center experience is a plus)
2. Strong verbal and written communication skills
3. Comfortable working in a fully remote environment
4. Tech-savvy with the ability to navigate multiple systems
5. Bilingual (English/French) is an asset

What We Offer:

1. Work-from-home flexibility
2. Competitive salary and benefits
3. Paid training and continuous learning opportunities
4. A supportive, team-oriented environment
5. Opportunities for growth within TD