Client Care Coordinator

Do you want to work for a health care organization that changes people's lives? One that not only cares deeply about clients but also values that its employees are its greatest asset?

Vision Loss Rehabilitation Canada is a unique health services organization that serves people who are blind or partially sighted across the country. Our certified specialists provide training that empowers clients to develop or restore activities of daily living skills, promote their independence, and enhance safety and mobility. We work closely with ophthalmologists, optometrists, and other health care professionals, providing essential care on a referral basis in homes, workplaces, and communities across the country.

We offer competitive salaries and benefits, flexible schedules, and opportunities for professional development and growth.

For more information about Vision Loss Rehabilitation Canada, please visit visionlossrehab.ca or call 1-844-887-8572.

Position Title

Client Care Coordinator

Location

Can work out of any VLRC office across Ontario

Term

Full-time, Permanent

Reports To

Manager, Healthcare Operations - Client Navigation

Salary

$23.12/hour

Date

February 24, 2025

I. Scope And Summary Of Primary Responsibilities

This position includes a wide range of responsibilities, with a primary focus on utilizing the client management system application to facilitate the appointment booking process for specialists and clients within Ontario. You will provide exceptional customer service by effectively communicating, collaborating, and coordinating patient information and bookings. This role involves utilizing the program's electronic medical records software to manage patient information, referrals, and other medical data.

II. Essential Functions

This position entails, but is not limited to the following general responsibilities:

• Completes the appointment booking process for patients within Ontario by utilizing the client management system to assign the necessary services and interventions and schedule appointments through Skedulo.
• Understands and can communicate information regarding VLRC services and resources effectively.
• Identifies and escalates urgent or critical situations to the Manager or other designated personnel.
• Prepares correspondence, manages mailings, and performs filing duties.
• Effectively manages workload and client appointment schedules to ensure efficiency.
• Efficiently processes cancellations and modifications to client appointments and notifies the appropriate staff as necessary.
• Effectively manages workload and client management system caseload.
• Attends both internal and external meetings as required.
• Performs additional duties as assigned.

Relationships

• Effectively collaborates with team members and other departments while also demonstrating the ability to work independently.

Problem Solving

• Operates under the guidance of established processes, adhering to business rules, service standards, and best practices while ensuring policies and procedures are implemented in a timely manner.
• Engages in service evaluation and program planning as necessary to sustain and enhance service outcomes.
• Contributes to a collaborative team environment to achieve operational and team objectives.

Decision Autonomy

• Operates within the framework of national and divisional guidelines and standards while exercising discretion in making decisions related to routine tasks.
• Consults with the Manager on more complex matters that may require approval.
• Demonstrates sound judgment and professionalism when interacting with individuals and knows when to escalate issues/risks appropriately.
• Dedicated to always maintaining privacy and confidentiality.

III. Qualifications

Knowledge And Skill Requirements

• Possesses a proficient understanding of medical applications and software related to caseload management.
• Demonstrate strong organizational and time management skills.
• Strong sensitivity to the needs of individuals with vision loss.
• Demonstrates effective verbal and written communication abilities.
• Detail-oriented with a proven ability to enter data accurately.
• Proficient in Microsoft Office applications and database management, with a willingness to learn new software applications.
• Familiarity with eye conditions and blindness prevention is considered an asset.

Experience And Education

• A college diploma in Medical Administration and/or a minimum of three years of experience in an administrative role.
• Strong typing and keyboarding skills.

Work Environment

• Ability to work flexible hours.
• Willingness to work in a variety of settings (hybrid approach).
• Must possess and submit a clear vulnerable sector screen.
• Must be eligible to work in Canada.

Benefits

If this sounds like the role for you, apply now to janice.rego@vlrehab.ca. Be sure to include a resume, cover letter, and mention how you heard about this opportunity.

VLRC is committed to creating and fostering an inclusive workplace, and we are committed to a fair, transparent, and accessible recruitment process. We strongly encourage applications from members of groups that have been historically disadvantaged and marginalized, including but not limited to Indigenous peoples, racialized persons, persons with disabilities, people who are blind, partially sighted, or deafblind, and those who identify as women and/or 2SLGBTQ+. We strongly encourage applications from applicants with sight loss. Direct lived experience would be a definite asset.

VLRC is committed to accommodating applicants with disabilities and will work with applicants requesting accommodations at any stage of the hiring process. Please note that the successful candidate will be required to pass a standard Vulnerable Sector Check.

Not sure if you qualify? Think about applying anyway! We understand that not everyone brings 100% of the skills and experience for the role. If you possess similar experience to what we've listed above, we encourage you to apply. We believe that diverse experience, transferable skills, and passion are key!

We thank all applicants for their interest in VLRC; however, only those selected for an interview will be contacted.

Closing Date for Applications: March 14, 2025