clerk, customer service

Languages: English

Education: Secondary (high) school graduation certificate

Experience: 7 months to less than 1 year

Work setting:

• Urban area
• Retail/wholesale establishment/distribution centre

Work must be completed at the physical location. There is no option to work remotely.

Tasks:

• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for billing for services
• Arrange for refunds and credits
• Issue receipts and other forms
• Maintain records and statistics
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Order office supplies and maintain inventory
• Perform general office duties
• Receive and log complaints
• Receive credit and employment applications
• Receive payments

Computer and technology knowledge:

• MS Excel
• MS Outlook
• MS Windows

Security and safety:

• Criminal record check

Work conditions and physical capabilities:

• Attention to detail

Personal suitability:

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Organized
• Reliability
• Team player

Health benefits:

• Dental plan
• Disability benefits
• Health care plan
• Paramedical services coverage
• Vision care benefits

Financial benefits:

• Life insurance

• Free parking available